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Gordon Plumbing

Company Overview Gordon Plumbing, Inc. is a full-service plumbing and drain cleaning company with a rich history of providing customized plumbing solutions since 1984. We are licensed, bonded, insured, and proud members of reputable industry associations, committed to delivering exceptional service to our clients.Job Title: Service Dispatcher Reports to: Service ManagerPay - $50,000 - $60,000 Location: 8711 Castle Park Drive, Indianapolis IN 46256 Department: OperationsJob SummaryThe Plumbing Dispatcher plays a critical role in maximizing technician productivity and service efficiency. This position is responsible for strategically scheduling and dispatching plumbing technicians to ensure optimal route planning, minimal downtime, and high job completion rates. The Dispatcher actively monitors daily performance metrics, adjusts schedules in real-time to improve utilization, and ensures every available technician hour is effectively allocated.This role requires strong decision-making skills, urgency management, and the ability to balance customer satisfaction with operational efficiency and profitability.Key Responsibilities<ul><li>Answer incoming technician calls and schedule service appointments</li><li>Dispatch plumbing technicians based on location, availability, and job priority</li><li>Communicate job details, updates, and changes to technicians and customers in real-time including appointment confirmations and updates</li><li>Monitor technician routes and adjust schedules as needed through GPS and Internal systems</li><li>Maintain accurate records of service calls, customer information, and job status</li><li>Coordinate emergency service calls and prioritize urgent requests</li><li>Assist with invoicing, data entry, and administrative tasks as needed</li></ul>Required Qualifications<ul><li>High school diploma or equivalent (required)</li><li>3-5 years of dispatching, scheduling, or customer service experience</li><li>Strong communication and multitasking skills</li><li>Ability to work in a fast-paced environment</li><li>Proficiency with scheduling software, CRM systems, and Microsoft Office</li><li>Basic understanding of commercial plumbing services and job types</li></ul>Key Skills<ul><li>Excellent verbal and written communication</li><li>Strong organizational and time management skills</li><li>Problem-solving ability</li><li>Attention to detail</li><li>Ability to remain calm under pressure</li><li>Team-oriented mindset</li></ul>Work Environment<ul><li>Office-based position</li><li>Fast-paced, deadline-driven environment</li></ul>BENEFITSAt Gordon Plumbing, we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That&rsquo;s why we are proud of our extensive employee benefit package including:<ul><li>Paid Medical Insurance</li><li>Prescription Card</li><li>Paid Life Insurance</li><li>Paid time off</li><li>Paid Holidays</li><li>401K Match</li><li>Potential Year End Bonus</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Life insurance</li></ul>Job Type: Full-timePay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Service Dispatcher

Join Gordon Plumbing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gordon Plumbing

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Service Dispatcher