Qureos Mentor

Grand Excelsior Hotel Bur Dubai

<ul><li>Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards.</li><li>Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.</li><li>Conduct Briefing for all staff during the Night Shift.</li><li>Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.</li><li>Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.</li><li>Maintain a professional and high-quality service-oriented environment at all times.</li><li>Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.</li><li>Oversee preparation of daily summary reports.</li><li>Work closely with the Housekeeping Department to improve guest services.</li></ul>Qualifications<ul><li>Previous experience in supervisory or management roles, preferably in hospitality.</li><li>Strong leadership and decision-making abilities.</li><li>Excellent communication and conflict-resolution skills.</li><li>Ability to work independently and remain calm under pressure.</li><li>Basic knowledge of security protocols and emergency response.</li><li>Proficiency with computers and facility management systems.</li><li>Overnight shifts, including weekends and holidays as required.</li></ul>Job Type: Full-time

Night Duty Manager

<ul><li>Supervise, train, and support room attendants and housekeeping staff on assigned floors.</li><li>Assign daily tasks, cleaning schedules, and work areas.</li><li>Monitor staff performance, provide feedback, and report disciplinary or performance issues to management.</li><li>Ensure adequate staffing levels and assist with scheduling.</li><li>Inspect guest rooms, corridors, linen closets, and public areas for cleanliness, maintenance issues, and adherence to brand/quality standards.</li><li>Verify that rooms are cleaned, stocked, and ready for guest occupancy.</li><li>Document and report discrepancies, damages, or maintenance requests.</li><li>nsure housekeeping procedures and safety protocols are followed (cleaning methods, chemical handling, equipment use).</li><li>Maintain inventory of cleaning supplies, linens, and amenities; request replenishments as necessary.</li><li>Coordinate with Front Office and Maintenance to prioritize room readiness and resolve operational issues.</li><li>Ensure lost-and-found procedures are correctly followed.</li><li>Respond promptly to guest requests or complaints related to housekeeping services.</li><li>Provide professional, friendly, and efficient service to enhance guest satisfaction.</li><li>Prepare daily reports on room status, staff assignments, and completed work.</li><li>Assist in budgeting, cost control, and inventory management.</li><li>Participate in training programs and meetings.</li></ul>Qualifications<ul><li>High school diploma or equivalent (hospitality certification is a plus).</li><li>1&ndash;2 years of housekeeping experience; supervisory experience preferred.</li><li>Strong knowledge of cleaning techniques, tools, and safety procedures.</li><li>Excellent communication, leadership, and teamwork skills.</li><li>Ability to multitask, prioritize, and maintain high attention to detail.</li><li>Ability to stand, walk, and lift moderate weights throughout the shift.</li></ul>Job Type: Full-time

Housekeeping Floor Supervisor

<ul><li>To inspect, clean, maintain, and repair all mechanical and plumbing installations and systems.</li><li>To maintain and repair all mechanical and plumbing fixtures and fittings.</li><li>To inspect, clean, maintain, and repair all installations pertaining to fire fighting and fire water pressurization systems.</li><li>To maintain domestic cold and hot water supply systems, including clarifiers and heat exchangers.</li><li>To maintain and service sewage systems, pumps, aerator installations and related equipments.</li><li>To carry out preventive maintenance tasks on all mechanical and plumbing equipments.</li><li>To be thoroughly familiar with all regulations regarding safety at work and observe these meticulously at all times.</li><li>To observe cleanliness at the place of work and on the job after completion of work.</li><li>To ensure cleanliness of appearance and uniform, particularly when working in guest areas.</li></ul>Job Type: Full-time

General Technician

Join Grand Excelsior Hotel Bur Dubai and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Excelsior Hotel Bur Dubai

ABOUT_COMPANY

Night Duty Manager

Housekeeping Floor Supervisor

General Technician