Abrar Admin

Grand Island Casino Resort

<div>A reservationist is the first point of contact for our customers and employees. As a reservationist you are responsible for answering and directing all incoming calls that come into our call center.<br>
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Essential Functions:</b></h3><ul><li>
Provide exceptional customer service to all internal and external customers.</li><li>
Provide clear communication and clear directions.</li><li>
Transfer guests call to the appropriate area they requested.</li><li>
Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.</li><li>
Be able to learn the Opera system.</li><li>
Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.</li><li>
Coordinate with other departments to fulfill special guest request.</li><li>
Must be able to work a flexible schedule to include nights, weekends and holidays.</li><li>
Knowledgeable in all casino areas, marketing programs, safety &amp; security.</li><li>
Prioritize, organize and follow-up.</li><li>
Notify housekeeping and maintenance of any reported problems with rooms and grounds.</li><li>
Answer questions regarding local area facilities and points of interest.</li><li>
Read and update the Front Desk Communication Log daily.</li><li>
Know and follow the hotel emergency procedures.</li><li>
Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.</li><li>
Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.</li><li>
Support current law and policy to provide a work environment free from illegal and discriminatory behavior.</li><li>
Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.</li><li>
Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.</li></ul><h3 class="jobSectionHeader"><b><br>
Required:</b></h3><ul><li>
Computer skills required</li><li>
Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.</li><li>
Must complete all company-required training within designated time frames.</li></ul></div>

Reservationist

Join Grand Island Casino Resort and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Island Casino Resort

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Reservationist