Reservationist

A reservationist is the first point of contact for our customers and employees. As a reservationist you are responsible for answering and directing all incoming calls that come into our call center.

Essential Functions:

• Provide exceptional customer service to all internal and external customers.
• Provide clear communication and clear directions.
• Transfer guests call to the appropriate area they requested.
• Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
• Be able to learn the Opera system.
• Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Coordinate with other departments to fulfill special guest request.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Knowledgeable in all casino areas, marketing programs, safety & security.
• Prioritize, organize and follow-up.
• Notify housekeeping and maintenance of any reported problems with rooms and grounds.
• Answer questions regarding local area facilities and points of interest.
• Read and update the Front Desk Communication Log daily.
• Know and follow the hotel emergency procedures.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Required:

• Computer skills required
• Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.
• Must complete all company-required training within designated time frames.