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Green Desert Heavy Duty Equipment

A Customer Service Representative (CSR) in the housekeeping industry acts as the main point of contact between clients and the service team, ensuring smooth communication, service scheduling, complaint resolution, and high customer satisfaction.Key Responsibilities<ul><li>Handle customer enquiries via phone, email, or WhatsApp</li><li>Schedule housekeeping services and coordinate with operations teams</li><li>Prepare quotations and follow up with clients</li><li>Address customer complaints and ensure timely resolution</li><li>Maintain service records and client database</li><li>Coordinate with supervisors to ensure service quality</li><li>Provide updates to clients on service progress</li><li>Upsell additional cleaning or maintenance services</li><li>Ensure customer feedback is collected and recorded</li></ul>Key Skills<ul><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving ability</li><li>Customer-focused mindset</li><li>Time management and multitasking</li><li>Basic knowledge of cleaning services and equipment</li><li>Computer skills (MS Office, CRM systems)</li><li>Ability to handle difficult customers calmly</li></ul>*<ul><li>Qualifications</li><li>High school diploma or bachelor&rsquo;s degree (preferred)</li><li>Experience in cleaning, facilities management, hospitality, or service industry</li><li>Customer service experience is highly valued</li></ul>KPIs / Performance Measures<ul><li>Customer satisfaction score</li><li>Response time to enquiries</li><li>Complaint resolution time</li><li>Client retention rate</li><li>Booking conversion rate</li></ul>Work Environment<ul><li>Cleaning companies</li><li>Facilities management companies</li><li>Hotels or serviced apartments</li><li>Maintenance service providers</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthExperience:<ul><li>customer service: 2 years (Required)</li></ul>

Customer Service Representative

Join Green Desert Heavy Duty Equipment and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Green Desert Heavy Duty Equipment

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Customer Service Representative