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Green Factor Insulation

Appointment Center Representative (Inbound + Outbound Calls | High Volume)Green Factor &ndash; Lawrence, KS $18&ndash;$22/hr + Performance Bonuses (Top Reps Earn $50k&ndash;$65k+)Job OverviewGreen Factor is hiring an Appointment Center Representative to handle high call volume and convert inbound and outbound leads into scheduled appointments.This is a fast-paced, performance-driven role. You&rsquo;ll be expected to manage a high number of calls, follow up consistently, and keep the schedule full.What You&rsquo;ll Do<ul><li>Handle 60&ndash;120 calls per day (inbound + outbound)</li><li>Convert incoming leads into booked appointments</li><li>Follow up on web leads, missed calls, and unsold estimates</li><li>Rehash prior opportunities to recover lost revenue</li><li>Enter accurate data into ServiceTitan CRM</li><li>Coordinate with the operations team to maintain a full schedule</li></ul>What Success Looks Like<ul><li>High booking rate on inbound and outbound opportunities</li><li>Fast response time on new leads</li><li>Consistent follow-up activity</li><li>Clean, accurate CRM entries</li></ul>Qualifications<ul><li>Experience in call center, appointment setting, or customer service</li><li>Comfortable handling high call volume daily</li><li>Strong communication and phone skills</li><li>Ability to handle rejection and stay productive</li><li>Organized and detail-oriented</li><li>Home service experience is a plus (HVAC, roofing, etc.)</li></ul>Compensation &amp; Growth<ul><li>$18&ndash;$22/hr starting base (based on experience)</li><li>Performance bonuses tied to results</li><li>Top performers earn $50k&ndash;$65k+</li><li>Advancement opportunities with pay increases based on performance</li></ul>Work Environment<ul><li>High-volume call environment</li><li>Structured systems and scripts in place</li><li>Performance-driven team culture</li></ul>Apply If You:<ul><li>Are comfortable being on the phone most of the day</li><li>Want a role where performance directly impacts your income</li><li>Are looking for growth in a fast-moving company</li></ul>Pay: $40,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>This role requires handling 60&ndash;120 calls per day (inbound + outbound).</li></ul>Are you comfortable with that pace? Briefly explain.<ul><li>You&rsquo;ll be calling back leads who didn&rsquo;t book and following up multiple times.</li></ul>How do you handle rejection and stay consistent?<ul><li>In a fast-paced role, how do you make sure your notes and data entry stay accurate?</li></ul>Work Location: In person

Appointment Center Representative (Inbound + Outbound Calls | High Volume)

Join Green Factor Insulation and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Green Factor Insulation

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Appointment Center Representative (Inbound + Outbound Calls | High Volume)