Appointment Center Representative (Inbound + Outbound Calls | High Volume)

Appointment Center Representative (Inbound + Outbound Calls | High Volume)

Green Factor – Lawrence, KS
$18–$22/hr + Performance Bonuses (Top Reps Earn $50k–$65k+)

Job Overview

Green Factor is hiring an Appointment Center Representative to handle high call volume and convert inbound and outbound leads into scheduled appointments.

This is a fast-paced, performance-driven role. You’ll be expected to manage a high number of calls, follow up consistently, and keep the schedule full.

What You’ll Do

• Handle 60–120 calls per day (inbound + outbound)
• Convert incoming leads into booked appointments
• Follow up on web leads, missed calls, and unsold estimates
• Rehash prior opportunities to recover lost revenue
• Enter accurate data into ServiceTitan CRM
• Coordinate with the operations team to maintain a full schedule

What Success Looks Like

• High booking rate on inbound and outbound opportunities
• Fast response time on new leads
• Consistent follow-up activity
• Clean, accurate CRM entries

Qualifications

• Experience in call center, appointment setting, or customer service
• Comfortable handling high call volume daily
• Strong communication and phone skills
• Ability to handle rejection and stay productive
• Organized and detail-oriented
• Home service experience is a plus (HVAC, roofing, etc.)

Compensation & Growth

• $18–$22/hr starting base (based on experience)
• Performance bonuses tied to results
• Top performers earn $50k–$65k+
• Advancement opportunities with pay increases based on performance

Work Environment

• High-volume call environment
• Structured systems and scripts in place
• Performance-driven team culture

Apply If You:

• Are comfortable being on the phone most of the day
• Want a role where performance directly impacts your income
• Are looking for growth in a fast-moving company

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• This role requires handling 60–120 calls per day (inbound + outbound).

Are you comfortable with that pace? Briefly explain.

• You’ll be calling back leads who didn’t book and following up multiple times.

How do you handle rejection and stay consistent?

• In a fast-paced role, how do you make sure your notes and data entry stay accurate?

Work Location: In person