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Grill & Patio

About Us Sales, sales, and sales! Are you a motivated individual, can sell ice to an Eskimo, passionate about learning new products, and helping your client make the most-informed choice? Then this job is for you!Grill and Patio is a well-established, rapidly growing company in Royal Palm Beach. With over 22 years of success in the industry, we pride ourselves on delivering exceptional service and premium outdoor living products. We&rsquo;re expanding our team and seeking a Sales Associate who thrives in a fast-paced, collaborative environment.Role Overview As a Sales Associate, you&rsquo;ll be the first point of contact for our valued customers, providing outstanding service while managing order entry, product inquiries, and technical support. You&rsquo;ll develop deep knowledge of our premium grill and fireplace product lines and play a critical role in ensuring a seamless customer experience.This is an in-office position, not remote.Key Responsibilities <ul><li>Develop and maintain in-depth knowledge of our fireplace and grill products.</li><li>Assist customers with product selection by asking clarifying questions and recommending solutions based on their needs.</li><li>Handle customer inquiries via phone, email, text, and chat with professionalism and accuracy.</li><li>Manage order entry and updates across multiple systems and platforms.</li><li>Provide accurate and timely follow-up to ensure customer satisfaction.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth customer experience.</li><li>Maintain accurate documentation and data integrity across CRM and order management systems.</li><li>Stay up to date with new products, technologies, and industry trends.</li></ul>Core Competencies <ul><li>Customer Service: Actively listens, asks clarifying questions, and ensures a positive customer experience.</li><li>Collaboration &amp; Teamwork: Shares information and works cohesively with colleagues to achieve team goals.</li><li>Integrity: Delivers on commitments, maintains confidentiality, and adheres to company values.</li><li>Continuous Improvement: Seeks out opportunities to improve processes and shares insights with the team.</li></ul>Role-Specific Competencies <ul><li>Sales Support: Makes appropriate product recommendations to enhance customer satisfaction and increase revenue.</li><li>Simultaneous Task Handling: Efficiently navigates multiple systems and software during customer interactions.</li><li>Documentation Accuracy: Maintains precise and error-free data entry for orders and customer records.</li><li>Product Knowledge: Communicates product features, benefits, and usage confidently to customers.</li></ul>Qualifications <ul><li>2+ years of customer service or sales (preferred).</li><li>Strong computer skills; ability to work across multiple programs on dual monitors (CRM, browser, inventory systems, email).</li><li>Excellent verbal and written communication skills.</li><li>Highly organized with strong attention to detail.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Quick learner who asks questions and takes initiative.</li></ul>Additional Details <ul><li>Full-time schedule, including one or two Saturdays per month.</li><li>Must complete the required assessments and phone screening to be considered.</li><li>Must live within a reasonable distance to our office in Royal Palm Beach, FL.</li></ul>Job Type: Full-timePay: $75,000.00 - $95,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Sales: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Royal Palm Beach, FL 33411 (Required)</li></ul>Work Location: In person

Sales Associate

Join Grill & Patio and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grill & Patio

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Sales Associate