Sales Associate

About Us

Sales, sales, and sales! Are you a motivated individual, can sell ice to an Eskimo, passionate about learning new products, and helping your client make the most-informed choice? Then this job is for you!

Grill and Patio is a well-established, rapidly growing company in Royal Palm Beach. With over 22 years of success in the industry, we pride ourselves on delivering exceptional service and premium outdoor living products. We’re expanding our team and seeking a Sales Associate who thrives in a fast-paced, collaborative environment.

Role Overview

As a Sales Associate, you’ll be the first point of contact for our valued customers, providing outstanding service while managing order entry, product inquiries, and technical support. You’ll develop deep knowledge of our premium grill and fireplace product lines and play a critical role in ensuring a seamless customer experience.

This is an in-office position, not remote.

Key Responsibilities

• Develop and maintain in-depth knowledge of our fireplace and grill products.
• Assist customers with product selection by asking clarifying questions and recommending solutions based on their needs.
• Handle customer inquiries via phone, email, text, and chat with professionalism and accuracy.
• Manage order entry and updates across multiple systems and platforms.
• Provide accurate and timely follow-up to ensure customer satisfaction.
• Collaborate with internal teams to resolve customer issues and ensure smooth customer experience.
• Maintain accurate documentation and data integrity across CRM and order management systems.
• Stay up to date with new products, technologies, and industry trends.

Core Competencies

• Customer Service: Actively listens, asks clarifying questions, and ensures a positive customer experience.
• Collaboration & Teamwork: Shares information and works cohesively with colleagues to achieve team goals.
• Integrity: Delivers on commitments, maintains confidentiality, and adheres to company values.
• Continuous Improvement: Seeks out opportunities to improve processes and shares insights with the team.

Role-Specific Competencies

• Sales Support: Makes appropriate product recommendations to enhance customer satisfaction and increase revenue.
• Simultaneous Task Handling: Efficiently navigates multiple systems and software during customer interactions.
• Documentation Accuracy: Maintains precise and error-free data entry for orders and customer records.
• Product Knowledge: Communicates product features, benefits, and usage confidently to customers.

Qualifications

• 2+ years of customer service or sales (preferred).
• Strong computer skills; ability to work across multiple programs on dual monitors (CRM, browser, inventory systems, email).
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Quick learner who asks questions and takes initiative.

Additional Details

• Full-time schedule, including one or two Saturdays per month.
• Must complete the required assessments and phone screening to be considered.
• Must live within a reasonable distance to our office in Royal Palm Beach, FL.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 2 years (Required)

Ability to Commute:

• Royal Palm Beach, FL 33411 (Required)

Work Location: In person