Reactivation Sales Agent – Casino

Are you energetic, persuasive, and passionate about delivering amazing customer experiences? Join our fast growing online gaming sweepstakes platform as a Sales Representative, where every call is a chance to connect, excite, and win!

In this role, you’ll be the friendly voice our players trust, handling inbound calls, answering questions, resolving issues, and introducing exciting promotions and gameplay opportunities. You’ll combine top-tier customer service with sales savvy to create fun, seamless, and memorable experiences across every interaction.

Duties and Responsibilities

• Handle Chat Support, Inbound calls and answer emails from customers.
• Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
• Deliver an attentive and comprehensive service to our customers based on Gaming product, account problems and first line support.
• Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
• Engage potential customers in dialogue that open opportunities
• Support and guide customers with all requests and escalating and following up when necessary.
• Meet company expectation for excellent customer service
• Take relevant notes on all calls for future use and enter into database

Knowledge, Skills and Abilities

• Working knowledge of tracking software
• Technical customer service skills
• Basic computer skills
• Excellent telephone etiquette
• Ability to handle being rejected and remain calm and collected
• Ability to work in a team environment
• Sales experience
• Social casino

Education, Training and Experience

• High school diploma or equivalent training and experience.
• 3 years customer service experience, preferably in a technical call center environment
• Call tracking system experience
• Outstanding verbal communication skills and a positive attitude
• Relevant experience and/or knowledge in the Sports Betting or gaming industries.
• Previous sales experience preferred

We believe in working hard, striving for excellence, and celebrating our wins together. If you’re ready to challenge yourself, hit ambitious targets, and reap the rewards, we’d love to hear from you!

Dynmico is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Experience:

• Call center: 1 year (Required)
• Sales: 1 year (Required)

Ability to Commute:

• Fort Lauderdale, FL 33309 (Required)

Work Location: In person