Welcome Team and Retail Assistant (Seasonal)

“Believe you can, and you’re halfway there.” -Theodore Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story.

Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

About the Role

The Welcome Team & Retail Assistant is one of the first people visitors meet when they arrive at the Theodore Roosevelt Presidential Library. You’ll help set the tone for their visit by offering a warm welcome, answering questions, helping people find their way, and supporting our museum shop. If you enjoy working with people, staying busy, and being part of a team that takes pride in great service, this role is a great fit.

This is a frontline, visitor-facing position and an important part of how we deliver a high-quality, memorable experience every day.

Core Competencies

• Visitor-Centered Service: Demonstrates warmth, professionalism, and attentive ness; anticipates visitor needs and responds thoughtfully in real time.
• Communication & Engagement: Communicates clearly and respectfully with visitors and colleagues, adapting tone and approach for diverse audiences.
• Operational Reliability: Follows procedures accurately, manages time well, and contributes to smooth daily operations.
• Team Collaboration: Works cooperatively across Visitor Experiences and Retail teams, sharing information and supporting collective goals.
• Adaptability & Problem Solving: Remains calm and flexible in a fast-paced environment; addresses issues with practical judgment and seeks help when needed.

Responsibilities

• Welcome and orient visitors upon arrival, providing clear, friendly guidance that sets the tone for a positive and engaging visit.
• Support admissions and access processes, including ticket scanning, wristband distribution, and basic troubleshooting, ensuring efficient and accurate entry.
• Deliver excellent retail service, assisting with purchases, answering product questions, and maintaining a clean, well-presented shop environment.
• Provide wayfinding and general information, helping visitors navigate exhibits, amenities, and daily programming with confidence.
• Model TRPL’s service standards, including accessibility awareness, inclusion, and respectful engagement with diverse audiences.
• Respond to visitor questions or concerns, escalating issues appropriately and supporting service recovery when needed.
• Maintain operational readiness, including restocking retail items, organizing welcome areas, and following opening and closing procedures.
• Collaborate across teams, sharing observations, visitor feedback, and operational insights with supervisors.

Education & Experience

• Demonstrated interest in providing excellent customer service and creating positive visitor experiences.
• Dependable team member with strong communication skills and the ability to remain composed in a fast-paced environment.
• Student or early-career professional with interest in museums, tourism, history, retail, or hospitality.

Requirements

• Ability to stand for extended periods and engage comfortably with visitors throughout the day.
• Requires occasional lifting (up to approximately 25lbs).
• Flexibility to work weekends, holidays, and occasional evenings based on operational needs.
• This is a full-time, hourly/non-exempt seasonal position based in Medora, North Dakota. (Late May - Late September)