Qureos Mentor

GrowthRatio Solutions

Job Title: Customer Service Representative Location: Bahria Town Phase 7, Islamabad Job Type: Full-Time, On-Site Salary: Starting from Rs. 40,000 per monthAbout GrowthRise SolutionsGrowthRise Solutions is a rapidly expanding e-commerce company supporting international clients across platforms such as Amazon and eBay. We focus on delivering exceptional customer support and maintaining a positive, growth-driven workplace culture.Role OverviewWe are hiring a Customer Service Representative to become part of our energetic team. In this position, you will serve as the primary contact for customers, ensuring timely, polite, and effective assistance.Key Responsibilities<ul><li>Handle customer questions through live chat, email, and phone</li><li>Support order processing, tracking, and return requests</li><li>Keep accurate and updated records of all customer interactions</li><li>Quickly resolve issues and assist customers with account-related matters</li><li>Maintain strong customer satisfaction through clear and proactive communication</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in any discipline (fresh graduates may apply)</li><li>Previous customer service experience is a plus; understanding of e-commerce platforms (Amazon, eBay) is beneficial</li><li>Excellent English communication skills&mdash;both written and spoken&mdash;for dealing with local and international clients</li><li>Must bring your personal laptop to work daily</li><li>Ability to commute or relocate to Bahria Town Phase 7, Islamabad</li></ul>What We Offer<ul><li>Starting salary: PKR 40,000 per month</li><li>Opportunities for career advancement within a growing e-commerce company</li><li>Practical training and continuous skill development</li><li>Friendly, team-focused work environment</li><li>Exposure to international customer support practices</li></ul>Important NoteThis role is fully on-site. Applicants who cannot work on-site or do not meet the listed requirements are kindly asked not to apply.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Amazon Operations Assistant Location: Bahria Town Phase 7 Job Type: Full-Time (On-Site Only) Experience Required: Minimum 2 years of Amazon FBA/FBM experienceAbout the RoleGrowthRise Solutions is excited to partner with a fast-growing e-commerce brand that&rsquo;s scaling its presence on Amazon and beyond! Our client oversees a thriving portfolio of Amazon stores, managing everything from listings and inventory to order fulfillment and performance insights. They&rsquo;re looking for a proactive and detail oriented Amazon Operations Assistant who&rsquo;s ready to dive into the day-to-day of Amazon operations helping to streamline processes, boost efficiency, and support the brand&rsquo;s rapid growth.Key ResponsibilitiesEnd-to-End Account Management<ul><li>Manage all aspects of Amazon Seller Central operations</li><li>Conduct detailed product research and competitor analysis (Helium10, JungleScout, etc.)</li><li>Create and optimize SEO-rich listings (titles, bullets, A+ content)</li><li>Handle inventory forecasting, pricing strategies, and performance metrics (BSR, IPI, Buy Box)</li></ul>Advertising &amp; Growth Strategies (PPC / DSP)<ul><li>Plan, launch, and optimize Amazon Sponsored Products, Brands, and Display campaigns</li><li>Track and improve ACoS, TACoS, and ROAS for consistent growth</li><li>Execute keyword research, bid optimization, and campaign structure improvements</li></ul>Policy &amp; Compliance<ul><li>Ensure all listings comply with Amazon&rsquo;s Terms of Service</li><li>Handle ASIN suppressions, listing violations, and account reinstatement appeals</li><li>Manage intellectual property or policy-related issues promptly and effectively</li></ul>Profitability &amp; Analytics<ul><li>Analyze cost structures (FBA/FBM fees, referral fees, logistics, and ad spend)</li><li>Use tools like SellerBoard, Helium10, or Excel to track profits and performance</li><li>Provide actionable insights for cost reduction and margin improvement</li></ul>Brand Building &amp; A+ Optimization<ul><li>Manage brand registry, storefront design, and enhanced brand content</li><li>Improve review management, Q&amp;A, and customer interaction strategies</li><li>Develop brand trust and conversion-focused enhancements</li></ul>Cross-Functional &amp; International Operations<ul><li>Work closely with suppliers, logistics, and warehousing teams for efficient inventory flow</li><li>Manage multiple international Amazon marketplaces (US, UK, EU, CA)</li><li>Support integration with 3PL or multi-channel fulfillment systems</li></ul>Qualifications<ul><li>Minimum 2 years of hands-on Amazon FBA/FBM experience</li><li>Proficiency with Amazon Seller Central, Campaign Manager (PPC), and Inventory/Deals dashboards</li><li>Strong understanding of Amazon SEO, advertising, and analytics</li><li>Skilled in tools like Helium10, JungleScout, SellerBoard, or Data Dive</li><li>Advanced Excel and reporting skills</li><li>Excellent communication, analytical, and problem-solving abilities</li><li>Must bring own laptop</li><li>Must be available to work on-site full-time</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based incentives</li><li>Professional growth in a fast-paced eCommerce environment</li></ul>Collaborative, motivated in-office teamJob Type: Full-timePay: Rs80,000.00 - Rs140,000.00 per monthWork Location: In person

Amazon Operations Manager

Job Opportunity: Customer Support RepresentativeCompany: GrowthRise Solutions Location: Bahria Town Phase 7Job Position: E-Commerce Customer Support Representative (CSR)Work: 8 hours a day and six days a weekSalary: Starts from 40,000 and may go up to 60,000Office Timings: 10 am to 6 pmResponsibilitiesPrompt Customer Assistance: Ensuring Customer SatisfactionRespond promptly and professionally to customer messages and inquiries.Maintain a high level of customer satisfaction through effective communication.Order Management: Streamlining Fulfillment ProcessesAssist in processing returns efficiently.Maintain accurate records of tracking numbers for seamless order tracking.Customer Service Chats: Effective Account SupportEngage in live customer service chats.Address account-related matters and provide solutions effectively.Computer Proficiency: Efficient Customer InteractionUtilize computer operations, including data entry, for managing customer interactions.Microsoft Office Skills: Proficiency in Key SoftwareExhibit familiarity with the Microsoft Office suite, especially Excel and Word.Language Proficiency: Clear Communication with CustomersPossess a good command of written and spoken English for effective customer communication.QualificationsLocation: Must be able to commute daily to our Bahria Town Phase 7 office.Education: Minimum of a bachelor's degree in any field.E-commerce Experience: Experience in e-commerce or familiar fieldYou must be able to bring your own laptop to the office daily.NoteQualified candidates will undergo training. Individuals who do not meet the specified requirements or are unable to commit to daily in-office attendance should refrain from applying.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Support Representative

Customer Operation LeadsAbout the Role: We are seeking a highly experienced Customer Care Specialist to join our established and rapidly growing organization. This role is ideal for someone who is confident in managing customer interactions independently, brings proven expertise in customer support operations, and is ready to contribute from day one without the need for extensive training.The selected candidate will play a key role in ensuring exceptional customer satisfaction, improving support processes, and helping shape the future of our customer care function. As the business continues to scale, this position will naturally evolve into a Team Lead role, where you&rsquo;ll oversee additional agents, refine training programs, and enhance overall service delivery.Key Responsibilities:<ul><li>Manage customer inquiries across multiple channels with professionalism, accuracy, and efficiency.</li><li>Deliver prompt and effective solutions while maintaining a high level of customer satisfaction.</li><li>Identify recurring issues and propose process improvements to strengthen service quality.</li><li>Collaborate with management to establish and optimize support workflows.</li><li>Provide leadership, mentorship, and quality oversight as the team expands.</li><li>Contribute strategic insights to enhance tools, training, and communication standards.</li></ul>Required Skills &amp; Attributes:<ul><li>Excellent written and verbal communication skills in English.</li><li>Strong customer centric mindset with a track record of resolving complex issues.</li><li>Self-driven and independent, capable of managing tasks with minimal supervision.</li><li>Demonstrated leadership potential and ability to motivate and guide others.</li><li>Calm, composed, and solution-oriented under pressure.</li><li>High level of professionalism, accountability, and attention to detail.</li><li>Ability to adapt quickly within a dynamic and evolving environment.</li></ul>Required Experience:<ul><li>Minimum 2&ndash;3 years of hands on experience in customer support, ideally within an eCommerce business (Shopify experience preferred).</li><li>Proven ability to work effectively in a remote setup with established workflows and communication tools.</li><li>Previous experience leading or building a support team will be considered a strong advantage.</li></ul>Why Join Us:Join a reputable and established company that values expertise, autonomy, and growth. Here, you&rsquo;ll have the opportunity to make an immediate impact improving operations, leading with initiative, and growing into a leadership role as we expand our customer care department.If you are an experienced professional ready to take ownership and elevate our customer experience, we would love to hear from you.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Customer Operation Leads

Job Title: Finance Assistant / Virtual Assistant &ndash; Finance Department (On-Site)Company: GrowthRise Solutions Location: Bahria Town Phase 7 (On-site) Job Type: Full-TimeAbout Us GrowthRise Solutions, a distinguished B2B consulting firm, is recruiting on behalf of one of our esteemed clients in the finance sector. Our client manages financial operations for a portfolio of over 250 corporate clients, handling monthly transactions through Stripe, bank transfers, and other payment platforms. As part of their continued expansion, they are seeking a highly organized and detail-oriented Finance Assistant to join their finance department and contribute to the efficiency and accuracy of financial processes.Role OverviewWe&rsquo;re seeking a sharp, proactive, and fast-learning individual who can handle client communications and financial coordination with precision. This position requires strong organizational skills, attention to detail, and prior experience in finance-related administrative support.Note: This is an on-site role based in Bharia Town Phase 7. The selected candidate must bring his or her own laptop.Key Responsibilities<ul><li>Follow up with clients regarding unpaid invoices.</li><li>Organize and manage financial data in an efficient, structured way.</li><li>Process payroll for internal staff and contractors.</li><li>Calculate commissions for salespeople and consultants.</li><li>Provide a complete breakdown of client payment statuses (paid/unpaid).</li><li>Assist the finance department with various administrative and financial tasks.</li></ul>Requirements<ul><li>Proven experience as a Finance Assistant, Virtual Assistant, or similar role.</li><li>Hands-on experience with Stripe, Slack, and Asana (mandatory).</li><li>Strong communication and follow-up skills in a client-facing environment.</li><li>Excellent attention to detail and ability to work under deadlines.</li><li>Must have own laptop.</li><li>Based in or willing to relocate to Islamabad.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience.</li><li>Performance-based bonus structure.</li><li>Fuel allowance for commuting.</li><li>Opportunities for professional growth and development.</li></ul>Why Join Us<ul><li>Be part of a dynamic, growing consulting firm.</li><li>Work directly with a collaborative and supportive finance team.</li><li>Gain hands-on experience managing financial operations for 250+ clients.</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Finance Assistant Finance Department (On-Site)

Amazon Operations Assistant Location: Bahria Town Phase 7 Job Type: Full-Time (On-Site Only) Experience Required: Minimum 2 years of Amazon FBA/FBM experienceAbout the RoleGrowthRise Solutions is excited to partner with a fast-growing e-commerce brand that&rsquo;s scaling its presence on Amazon and beyond! Our client oversees a thriving portfolio of Amazon stores, managing everything from listings and inventory to order fulfillment and performance insights. They&rsquo;re looking for a proactive and detail oriented Amazon Operations Assistant who&rsquo;s ready to dive into the day-to-day of Amazon operations helping to streamline processes, boost efficiency, and support the brand&rsquo;s rapid growth.Key ResponsibilitiesEnd-to-End Account Management<ul><li>Manage all aspects of Amazon Seller Central operations</li><li>Conduct detailed product research and competitor analysis (Helium10, JungleScout, etc.)</li><li>Create and optimize SEO-rich listings (titles, bullets, A+ content)</li><li>Handle inventory forecasting, pricing strategies, and performance metrics (BSR, IPI, Buy Box)</li></ul>Advertising &amp; Growth Strategies (PPC / DSP)<ul><li>Plan, launch, and optimize Amazon Sponsored Products, Brands, and Display campaigns</li><li>Track and improve ACoS, TACoS, and ROAS for consistent growth</li><li>Execute keyword research, bid optimization, and campaign structure improvements</li></ul>Policy &amp; Compliance<ul><li>Ensure all listings comply with Amazon&rsquo;s Terms of Service</li><li>Handle ASIN suppressions, listing violations, and account reinstatement appeals</li><li>Manage intellectual property or policy-related issues promptly and effectively</li></ul>Profitability &amp; Analytics<ul><li>Analyze cost structures (FBA/FBM fees, referral fees, logistics, and ad spend)</li><li>Use tools like SellerBoard, Helium10, or Excel to track profits and performance</li><li>Provide actionable insights for cost reduction and margin improvement</li></ul>Brand Building &amp; A+ Optimization<ul><li>Manage brand registry, storefront design, and enhanced brand content</li><li>Improve review management, Q&amp;A, and customer interaction strategies</li><li>Develop brand trust and conversion-focused enhancements</li></ul>Cross-Functional &amp; International Operations<ul><li>Work closely with suppliers, logistics, and warehousing teams for efficient inventory flow</li><li>Manage multiple international Amazon marketplaces (US, UK, EU, CA)</li><li>Support integration with 3PL or multi-channel fulfillment systems</li></ul>Qualifications<ul><li>Minimum 2 years of hands-on Amazon FBA/FBM experience</li><li>Proficiency with Amazon Seller Central, Campaign Manager (PPC), and Inventory/Deals dashboards</li><li>Strong understanding of Amazon SEO, advertising, and analytics</li><li>Skilled in tools like Helium10, JungleScout, SellerBoard, or Data Dive</li><li>Advanced Excel and reporting skills</li><li>Excellent communication, analytical, and problem-solving abilities</li><li>Must bring own laptop</li><li>Must be available to work on-site full-time</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Performance-based incentives</li><li>Professional growth in a fast-paced eCommerce environment</li></ul>Collaborative, motivated in-office teamJob Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Amazon Consultant (FBA Expert) – On-Site

Join GrowthRatio Solutions and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.