Qureos Mentor

Grupo EULEN

<div>JOB OVERVIEW

The Cleaner plays a key role in maintaining a clean, safe, and healthy environment. This position is responsible for performing routine cleaning duties, including mopping, vacuuming, disinfecting surfaces, servicing restrooms, and removing trash and recycling, ensuring all areas remain orderly and well-maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Empty all trash and recycling bins, replace liners as needed, and ensure receptacles are clean.</li>
<li>Clean and disinfect restrooms, work areas, and high-touch surfaces.</li>
<li>Sweep, mop, vacuum, and dust floors following the assigned cleaning route.</li>
<li>Inspect areas for items of value and place anything found on the nearest table or desk.</li>
<li>Report any mechanical or electrical issues (locks, doorknobs, light bulbs, fixtures, etc.) to the supervisor.</li>
<li>Report any items that are broken or damaged before or during your shift.</li>
<li>Move cleaning carts and equipment safely from one area to another and follow the designated cleaning sequence.</li>
<li>Vacuum and mop elevator lobbies, hallways, and other common areas as assigned.</li>
<li>Maintain cleaning equipment and supplies in good working order.</li>
<li>Follow all safety and company procedures.</li>
</ul>
QUALIFICATIONS
<ul>
<li>High school diploma, GED, or equivalent preferred.</li>
<li>Previous experience as a Cleaner or Janitor preferred.</li>
<li>Knowledge of cleaning chemicals, supplies, and equipment.</li>
<li>Ability to perform general cleaning tasks: sweeping, mopping, vacuuming, dusting.</li>
<li>Ability to maintain clean, organized, and sanitary restrooms.</li>
<li>Strong attention to detail and commitment to cleanliness.</li>
<li>Ability to follow routines, instructions, and safety procedures.</li>
<li>Reliable, punctual, and able to work independently or as part of a team.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Must be able to lift up to 40 lbs.</li>
<li>Must be able to stand, walk, bend, and reach throughout the shift.</li>
<li>Must be able to communicate effectively in English.</li>
<li>Professional and neat appearance required.</li>
<li>Reasonable accommodations may be made for individuals with disabilities.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work is primarily indoors but may include occasional outdoor tasks such as taking out trash.</li>
<li>The role requires moving throughout different areas of the facility.</li>
<li>Cleaning tasks may involve exposure to cleaning chemicals, odors, and routine noise levels.</li></ul></div>

Cleaner

<div>JOB OVERVIEW

The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
<ul>
<li>Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment</li>
<li>Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction</li>
<li>Must be able to read and interpret all online and manual reference material</li>
<li>Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights</li>
<li>Resolve complicated travel itineraries</li>
<li>Acknowledge and respond promptly to customer inquiries</li>
<li>Passport and visa handling and inspection</li>
<li>Well organized, articulate, dependable, punctual, and reliable.</li>
<li>Communicate and coordinate with colleagues as necessary</li>
<li>Communicate via radio, fax, phones in a professional manner</li>
<li>Ensure customer satisfaction and provide professional customer support</li>
<li>Other duties may be assigned</li>
</ul>
 EXPERIENCE
<ul>
<li>Must have customer service experience</li>
</ul>
SKILL and/or ABILITIES
<ul>
<li>Ability to speak and understand English</li>
<li>Excellent communication skills</li>
<li>Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time</li>
<li>Must be professional appearance and adhere to company grooming/uniform policy</li>
<li>Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis</li>
<li>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</li></ul> 


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance. 


EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</div>

Passenger Service Agent

<div>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: 
<ul>
<li>Supervises the planning, organization, and development of the operation.</li>
<li>Ensures that staff levels are maintained to meet the standards of internal/external service level/quality assurance, and reports to Sr Manager if additional staffing is required.</li>
<li>Manage employee schedules.</li>
<li>Complete and submit a Daily Tour Report on employee attendance, productivity, and daily operations.</li>
<li>Daily inspection of all working areas.</li>
<li>Monitor the safety and security of the operation at all times.</li>
<li>Address performance problems through a corrective action plan and dismissal</li>
<li>Conduct daily briefings with team members to ensure productivity and compliance.</li>
<li>Promote an environment of mutual respect and trust between team members.</li>
<li>Coach and mentor team members in skill development, exceeding customer experience and company culture behaviors, policies, and procedures.</li>
<li>Work in conjunction with other departments to ensure a high level of customer service.</li>
<li>Guarantees the delivery of the service to the airlines/airports in accordance with the contracts and within the agreed budget level.</li>
<li>Guarantees immediate notification to Senior Management and the Director, of the Safety and Compliance Corporation is notified of any audit and current or pending results.</li>
<li>Investigate and report all accidents, incidents, and irregularities, including accidents/incidents related to work, passenger incidents involving employees of Eulen America, and damage to property and/or the passenger,s and complete Incident Reports for an issue, incident, injury of any customer or team member.</li>
<li>Know all Aviation and Operational policies and procedures.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS 
EDUCATION, LICENSE, and/or CERTIFICATION 
<ul>
<li>High school diploma or GED</li>
<li>Valid driver&rsquo;s license</li>
</ul>
EXPERIENCE and/or KNOWLEDGE 
<ul>
<li>Minimum 3+ years in Customer Services experience.</li></ul> 
 
SKILL and/or ABILITIES 
<ul>
<li>Must be able to fluently speak, read, and write in English. Bilingual is a plus.</li>
<li>The ability to work and communicate with all levels of Operations and management.</li>
<li>Should possess a work style and conduct that is approachable and hospitable, while motivated to achieve results.</li>
<li>Knowledge of TSA, CBP, and Aviation procedures and regulatory requirements for baggage security, dangerous goods, and baggage handling procedures.</li>
<li>Must pass a criminal background check as well as a drug screen prior to employment.</li>
<li>Must have schedule flexibility for the weekend, holiday, and night shifts.</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time.</li>
<li>Must be willing to work outside in all types of weather and elevated noise levels within the airport environment</li>
<li>Must be very organized, with strong attention to detail; must stay on top of paperwork</li>
<li>Strong computer skills including Microsoft Office, especially World, and Excel</li></ul> 
 
TRAVEL 
Negligible</div>

Passenger Service Supervisor

Join Grupo EULEN and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grupo EULEN

About Company

Cleaner

Passenger Service Agent

Passenger Service Supervisor