Passenger Service Agent

JOB OVERVIEW

The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

• Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment
• Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction
• Must be able to read and interpret all online and manual reference material
• Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights
• Resolve complicated travel itineraries
• Acknowledge and respond promptly to customer inquiries
• Passport and visa handling and inspection
• Well organized, articulate, dependable, punctual, and reliable.
• Communicate and coordinate with colleagues as necessary
• Communicate via radio, fax, phones in a professional manner
• Ensure customer satisfaction and provide professional customer support
• Other duties may be assigned

EXPERIENCE

• Must have customer service experience

SKILL and/or ABILITIES

• Ability to speak and understand English
• Excellent communication skills
• Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through
• Must be able to stand, lift, bend, push, and pull for extended periods of time
• Must be professional appearance and adhere to company grooming/uniform policy
• Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law