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Guest Service Champion - Front Desk Associate

BRAND NEW Home2 Suites by Hilton, Altoona IA is looking for their new team members.Benefits:<ul><li>Great Environment</li><li>Very Competitive Pay</li><li>Health Insurance Coverage</li><li>Paid Time Off</li><li>Room for Growth</li><li>Team Member Travel Discounts</li></ul>Description:As a Night Auditor, you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.When will I be working?This position requires working night shifts. We are currently hiring full-time/part-time associates who are willing to work night shifts. The shift hours are 10p - 8a.What will I be doing?Key responsibilities of a Hotel Night Auditor include:<ul><li>Checking guests in and out of the hotel in an efficient, courteous, and professional manner</li><li>Ensuring that special requests are noted and fulfilled</li><li>Communicating with all departments regarding in house VIPs and any special requests/needs</li><li>Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate</li><li>Informing guests of hotel services, features and room amenities</li><li>Providing information and/or answering questions about local area attractions and things to do</li><li>Assisting guests with travel and activity arrangements prior to their arrival</li><li>Coordinating all guest requests for special arrangements or services in a courteous and efficient manner</li><li>Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.</li><li>Managing and resolving all guest complaints and compliments in a professional and courteous manner</li><li>Maintaining an up to date working knowledge of all property amenities as well as any special events</li><li>Closing and securing the property at the end of the business day</li><li>Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity, and closing all accounts in preparation for the new business day</li><li>Setup Breakfast</li></ul>What are we looking for? Values:<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>Integrity - We do the right thing, all the time.</li><li>Leadership - We're leaders in our industry and in our communities.</li><li>Teamwork - We're team players in everything we do.</li><li>Ownership - We're the owners of our actions and decisions.</li><li>Now - We operate with a sense of urgency and discipline</li></ul>#Guest Services Associate, #Guest Relations Agent, #Front Office Associate, #Receptionist, #Front Desk Agent #Customer Service Representative #Guest Experience Representative #Front Desk Clerk #Night AuditorJob Types: Full-time, Part-timePay: $15.00 - $18.00 per hourExpected hours: 30 &ndash; 40 per weekBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Free parking</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li></ul>Application Question(s):<ul><li>What about the role excites you and motivated you to apply? Please describe your interest in working with us?</li><li>Please describe in 1-2 sentences. How is your previous experience relevant to this role? Why are you a good fit for this job?</li><li>The position requires to work during the night (10p - 8a). On a scale of 1 to 10 (10 being most confortable), How comfortable are you working nights? </li><li>The hotel business is 7 days a week operation. Which day(s) of the week are you NOT available to work?</li><li>What is the minimum and maximum hours would you work per week? </li><li>What is your expected salary range?</li></ul>Experience:<ul><li>Prior Hotel: 2 years (Preferred)</li><li>Night Shift: 3 years (Preferred)</li></ul>Work Location: In person

Hotel Night Auditor

Join Guest Service Champion - Front Desk Associate and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Guest Service Champion - Front Desk Associate

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Hotel Night Auditor