Hotel Night Auditor

BRAND NEW Home2 Suites by Hilton, Altoona IA is looking for their new team members.

Benefits:

• Great Environment
• Very Competitive Pay
• Health Insurance Coverage
• Paid Time Off
• Room for Growth
• Team Member Travel Discounts

Description:

As a Night Auditor, you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.

When will I be working?

This position requires working night shifts. We are currently hiring full-time/part-time associates who are willing to work night shifts. The shift hours are 10p - 8a.

What will I be doing?

Key responsibilities of a Hotel Night Auditor include:

• Checking guests in and out of the hotel in an efficient, courteous, and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate
• Informing guests of hotel services, features and room amenities
• Providing information and/or answering questions about local area attractions and things to do
• Assisting guests with travel and activity arrangements prior to their arrival
• Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Closing and securing the property at the end of the business day
• Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity, and closing all accounts in preparation for the new business day
• Setup Breakfast

What are we looking for?
Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

#Guest Services Associate, #Guest Relations Agent, #Front Office Associate, #Receptionist, #Front Desk Agent #Customer Service Representative #Guest Experience Representative #Front Desk Clerk #Night Auditor

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Referral program

Application Question(s):

• What about the role excites you and motivated you to apply? Please describe your interest in working with us?
• Please describe in 1-2 sentences. How is your previous experience relevant to this role? Why are you a good fit for this job?
• The position requires to work during the night (10p - 8a). On a scale of 1 to 10 (10 being most confortable), How comfortable are you working nights?
• The hotel business is 7 days a week operation. Which day(s) of the week are you NOT available to work?
• What is the minimum and maximum hours would you work per week?
• What is your expected salary range?

Experience:

• Prior Hotel: 2 years (Preferred)
• Night Shift: 3 years (Preferred)

Work Location: In person