Qureos Mentor

Gujral Consultant & Immigration Services.

Position Overview: The Telecaller is responsible for handling client inquiries, providing accurate information about immigration services, and supporting the admissions/visa team in generating leads and booking appointments. The role includes maintaining communication with potential clients, following up on leads, and ensuring a smooth customer experience.Key Responsibilities1. Client Communication<ul><li>Handle inbound and outbound calls from clients seeking visa, immigration, and study-abroad services.</li><li>Provide accurate details about different visa categories, eligibility criteria, required documents, and process timelines.</li><li>Respond to client queries professionally and promptly.</li></ul>2. Lead Generation &amp; Follow-ups<ul><li>Contact potential leads generated through marketing campaigns, walk-ins, referrals, and social media.</li><li>Maintain regular follow-up with clients through phone calls, WhatsApp, messages, and emails.</li><li>Convert inquiries into appointments for counsellors or senior consultants.</li></ul>3. Appointment Scheduling<ul><li>Schedule meetings or consultations for immigration advisors and documentation teams.</li><li>Confirm appointments and ensure clients receive reminders.</li></ul>4. Data Handling &amp; CRM<ul><li>Maintain and update client records in CRM/software.</li><li>Track follow-ups, interested applicants, pending cases, and call logs.</li><li>Ensure all client information is recorded accurately and securely.</li></ul>5. Explaining Basic Process<ul><li>Explain the basic visa process, documentation checklist, service charges, and next steps (if applicable).</li><li>Provide initial screening questions to assess client eligibility before transferring to counsellors.</li></ul>6. Coordination<ul><li>Coordinate between clients and internal departments (Counsellor, Case Officer, Documentation Team).</li><li>Ensure timely communication and smooth workflow.</li></ul>7. Customer Service<ul><li>Handle client complaints politely and redirect complex issues to the appropriate senior staff.</li><li>Maintain a positive and professional tone in all communications.</li></ul>Job Type: Full-timePay: ₹12,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Commuter assistance</li><li>Internet reimbursement</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

telecaller

Join Gujral Consultant & Immigration Services. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gujral Consultant & Immigration Services.

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telecaller