telecaller

Position Overview:
The Telecaller is responsible for handling client inquiries, providing accurate information about immigration services, and supporting the admissions/visa team in generating leads and booking appointments. The role includes maintaining communication with potential clients, following up on leads, and ensuring a smooth customer experience.

Key Responsibilities1. Client Communication

• Handle inbound and outbound calls from clients seeking visa, immigration, and study-abroad services.
• Provide accurate details about different visa categories, eligibility criteria, required documents, and process timelines.
• Respond to client queries professionally and promptly.

2. Lead Generation & Follow-ups

• Contact potential leads generated through marketing campaigns, walk-ins, referrals, and social media.
• Maintain regular follow-up with clients through phone calls, WhatsApp, messages, and emails.
• Convert inquiries into appointments for counsellors or senior consultants.

3. Appointment Scheduling

• Schedule meetings or consultations for immigration advisors and documentation teams.
• Confirm appointments and ensure clients receive reminders.

4. Data Handling & CRM

• Maintain and update client records in CRM/software.
• Track follow-ups, interested applicants, pending cases, and call logs.
• Ensure all client information is recorded accurately and securely.

5. Explaining Basic Process

• Explain the basic visa process, documentation checklist, service charges, and next steps (if applicable).
• Provide initial screening questions to assess client eligibility before transferring to counsellors.

6. Coordination

• Coordinate between clients and internal departments (Counsellor, Case Officer, Documentation Team).
• Ensure timely communication and smooth workflow.

7. Customer Service

• Handle client complaints politely and redirect complex issues to the appropriate senior staff.
• Maintain a positive and professional tone in all communications.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person