Qureos Mentor

H & H Development LLC

Branded residences are redefining the future of hospitality, and Eden House is at the forefront of this dynamic growth. At its core is a community designed for residents to enjoy comfort and feel truly at home. We’re looking for a Residence Executive to lead smooth daily operations, ensure service excellence, and maintain the highest resident experience standards at Eden House.Role DescriptionThe Residence Executive at Eden House, plays a vital role in delivering a seamless and personalized experience for residents and their guests. They are proactive, service-oriented professionals who can anticipate and cater to the needs of residents while upholding the highest standards of hospitality. The Residences Executives serve as the primary point of contact, providing assistance with daily requests, local recommendations, and premium lifestyle services.Core Tasks-Resident & Guest ServicesWarmly welcome and acknowledge all residents and guests, ensuring a high level of personalized serviceRespond to residents&#x27; and guests &#x27;inquiries and requests, including transportation, reservations, dry cleaning, event planning and other a la carte servicesProvide information about property amenities, services, and local attractions, including restaurants, cultural events, and shopping destinationsManage incoming guests and contractors, ensuring proper authorization and entry procedures in collaboration with SecurityMaintain updated resident preferences and special requests to enhance personalized serviceOperations & CoordinationHandle incoming calls, messages, and service requests, ensuring prompt and efficient responsesAssist residents with scheduling move-ins and move-outs, including coordinating elevator accessFacilitate valet and bell services for residents, including vehicle retrieval upon requestOversee deliveries, mail, and package handling with discretion and efficiencyEnsure presence at lobby, maintaining a professional and welcoming atmosphereLiaise with internal departments such as Engineering, Housekeeping, and Security to fulfil resident requestsMonitor and document shift logs for smooth operational handoversSafety & ComplianceReport any incidents, accidents, or safety concerns to managementAdhere to Eden House’s policies and procedures, maintaining the confidentiality of residentsEnsure compliance with quality assurance standards and safety protocolsConcierge & Lifestyle ServicesCoordinate personal services such as babysitting, pet care, wellness appointments, and salon servicesAssist in securing tickets for entertainment events, sporting activities, and cultural attractionsOrganize special requests including floral arrangements, shopping assistance, and courier servicesFinancial ResponsibilitiesAssist with invoicing, collecting rent payments, and processing miscellaneous chargesMaintain accurate records of financial transactions related to resident servicesCoordinate with the finance department to ensure timely processing of paymentsAddress resident inquiries regarding billing, payment schedules, and outstanding balancesIssue receipts and maintain proper documentation for all financial transactions

Residence Executive

Join H & H Development LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

H & H Development LLC

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Residence Executive