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Hampton Inn & Suites Albuquerque - Coors

Job OverviewWe are seeking a dynamic and proactive Assistant Operations Manager to support daily hotel operations and deliver exceptional guest experiences. This role plays a key part in ensuring smooth front office operations, high service standards, and strong team performance while maintaining Hilton brand consistency. The ideal candidate is hands-on, guest-focused, and thrives in a fast-paced hospitality environment.Key Responsibilities<ul><li>Assist in overseeing daily hotel operations including front desk, guest services, housekeeping coordination, and breakfast operations</li><li>Ensure seamless guest check-in and check-out experiences with a focus on service excellence</li><li>Handle guest concerns and service recovery in a professional and timely manner</li><li>Support front office scheduling, staffing, and shift coverage to ensure operational efficiency</li><li>Monitor room inventory, availability, and daily operational reports using hotel systems</li><li>Ensure compliance with Hampton Inn / Hilton brand standards and quality assurance programs</li><li>Train, coach, and support front desk and operational team members</li><li>Assist in managing room revenue, occupancy tracking, and operational reporting</li><li>Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards</li><li>Support inventory control for operational supplies and cost management initiatives</li><li>Review guest feedback and identify opportunities to improve service and operations</li></ul>Systems &amp; Technology<ul><li>Must have experience working with hotel Property Management Systems (PMS)</li><li>Hands-on experience with Hilton PEP (Property Engagement Platform) is required</li><li>Ability to manage reservations, check-ins/outs, and room inventory within PEP</li><li>Comfortable using hotel reporting tools and basic operational dashboards</li></ul>Requirements<ul><li>Previous experience in hotel front office, operations, or hospitality management</li><li>Strong leadership skills with the ability to supervise and motivate team members</li><li>Excellent communication and guest service skills</li><li>Ability to resolve guest issues calmly and effectively</li><li>Strong attention to detail and organizational skills</li><li>Understanding of hotel KPIs such as occupancy, ADR, and guest satisfaction scores</li><li>Ability to work flexible schedules including evenings, weekends, and holidays</li></ul>Preferred Qualifications<ul><li>Experience in Hampton Inn or Hilton brand hotels</li><li>Prior Assistant Manager, Front Office Supervisor, or Operations Supervisor experience</li><li>Familiarity with Hilton brand standards and audit processes</li><li>Experience training and developing front desk teams</li></ul>What We Offer<ul><li>Competitive pay and growth opportunities within Hilton brand hotels</li><li>Supportive leadership team and positive work culture</li><li>Opportunity to grow into Operations Manager or General Manager track</li></ul>Pay: $35,000.00 - $42,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li></ul>Application Question(s):<ul><li>Experience with Hilton PEP (Property Engagement Platform)</li></ul>Experience:<ul><li>Hilton Brand: 1 year (Required)</li></ul>Work Location: In person

Assistant Operations Manager

Join Hampton Inn & Suites Albuquerque - Coors and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hampton Inn & Suites Albuquerque - Coors

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Assistant Operations Manager