Assistant Operations Manager

Job Overview

We are seeking a dynamic and proactive Assistant Operations Manager to support daily hotel operations and deliver exceptional guest experiences. This role plays a key part in ensuring smooth front office operations, high service standards, and strong team performance while maintaining Hilton brand consistency. The ideal candidate is hands-on, guest-focused, and thrives in a fast-paced hospitality environment.

Key Responsibilities

• Assist in overseeing daily hotel operations including front desk, guest services, housekeeping coordination, and breakfast operations
• Ensure seamless guest check-in and check-out experiences with a focus on service excellence
• Handle guest concerns and service recovery in a professional and timely manner
• Support front office scheduling, staffing, and shift coverage to ensure operational efficiency
• Monitor room inventory, availability, and daily operational reports using hotel systems
• Ensure compliance with Hampton Inn / Hilton brand standards and quality assurance programs
• Train, coach, and support front desk and operational team members
• Assist in managing room revenue, occupancy tracking, and operational reporting
• Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards
• Support inventory control for operational supplies and cost management initiatives
• Review guest feedback and identify opportunities to improve service and operations

Systems & Technology

• Must have experience working with hotel Property Management Systems (PMS)
• Hands-on experience with Hilton PEP (Property Engagement Platform) is required
• Ability to manage reservations, check-ins/outs, and room inventory within PEP
• Comfortable using hotel reporting tools and basic operational dashboards

Requirements

• Previous experience in hotel front office, operations, or hospitality management
• Strong leadership skills with the ability to supervise and motivate team members
• Excellent communication and guest service skills
• Ability to resolve guest issues calmly and effectively
• Strong attention to detail and organizational skills
• Understanding of hotel KPIs such as occupancy, ADR, and guest satisfaction scores
• Ability to work flexible schedules including evenings, weekends, and holidays

Preferred Qualifications

• Experience in Hampton Inn or Hilton brand hotels
• Prior Assistant Manager, Front Office Supervisor, or Operations Supervisor experience
• Familiarity with Hilton brand standards and audit processes
• Experience training and developing front desk teams

What We Offer

• Competitive pay and growth opportunities within Hilton brand hotels
• Supportive leadership team and positive work culture
• Opportunity to grow into Operations Manager or General Manager track

Pay: $35,000.00 - $42,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Application Question(s):

• Experience with Hilton PEP (Property Engagement Platform)

Experience:

• Hilton Brand: 1 year (Required)

Work Location: In person