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Handyside

<div>HVAC Warranty Specialist 
Handyside Plumbing, HVAC &amp; Electrical is seeking an experienced and detail-oriented HVAC Warranty Specialist to support our Service, Maintenance, and Installation teams. This role is ideal for a seasoned HVAC professional who enjoys troubleshooting complex issues, supporting team development, and ensuring a high-quality customer experience. 
Position Overview

The HVAC Warranty Specialist plays a critical role in diagnosing and resolving warranty and recall-related issues across both service and installation functions. This position requires strong technical expertise, clear communication, and a passion for training and continuous improvement. 
Key Responsibilities
<ul>
<li>Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments</li>
<li>Diagnose, troubleshoot, and complete repairs with a high level of accuracy</li>
<li>Provide technical support and guidance to HVAC technicians in the field</li>
<li>Document service work thoroughly, including completion of warranty-related forms in ServiceTitan</li>
<li>Communicate recall-related findings to appropriate managers within a 24-hour timeframe</li>
<li>Collaborate with managers to identify trends and training opportunities</li>
<li>Participate in and lead technical training sessions for HVAC teams</li>
<li>Support continuous improvement by contributing to issue resolution and process refinement</li>
<li>Engage with manufacturer technical support when needed</li>
<li>Assist the Service department during high-demand periods</li>
<li>Attend regular meetings with leadership to review performance, trends, and training needs</li></ul> 


Qualifications
<ul>
<li>5+ years of hands-on experience in HVAC service and/or installation</li>
<li>Strong troubleshooting and diagnostic skills across residential systems</li>
<li>Ability to create clear, concise, and accurate service documentation</li>
<li>Experience working with ServiceTitan or similar field service software (preferred)</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to train, mentor, and support fellow technicians</li>
<li>Commitment to delivering exceptional customer service</li>
<li>Ability to pass a background check</li></ul> 


Have questions? Call Lindsey at 717-200-4492.</div>

HVAC Warranty Specialist

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HVAC Warranty Specialist