HVAC Warranty Specialist

HVAC Warranty Specialist

Handyside Plumbing, HVAC & Electrical is seeking an experienced and detail-oriented HVAC Warranty Specialist to support our Service, Maintenance, and Installation teams. This role is ideal for a seasoned HVAC professional who enjoys troubleshooting complex issues, supporting team development, and ensuring a high-quality customer experience.

Position Overview

The HVAC Warranty Specialist plays a critical role in diagnosing and resolving warranty and recall-related issues across both service and installation functions. This position requires strong technical expertise, clear communication, and a passion for training and continuous improvement.

Key Responsibilities

• Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments
• Diagnose, troubleshoot, and complete repairs with a high level of accuracy
• Provide technical support and guidance to HVAC technicians in the field
• Document service work thoroughly, including completion of warranty-related forms in ServiceTitan
• Communicate recall-related findings to appropriate managers within a 24-hour timeframe
• Collaborate with managers to identify trends and training opportunities
• Participate in and lead technical training sessions for HVAC teams
• Support continuous improvement by contributing to issue resolution and process refinement
• Engage with manufacturer technical support when needed
• Assist the Service department during high-demand periods
• Attend regular meetings with leadership to review performance, trends, and training needs

Qualifications

• 5+ years of hands-on experience in HVAC service and/or installation
• Strong troubleshooting and diagnostic skills across residential systems
• Ability to create clear, concise, and accurate service documentation
• Experience working with ServiceTitan or similar field service software (preferred)
• Strong communication and interpersonal skills
• Ability to train, mentor, and support fellow technicians
• Commitment to delivering exceptional customer service
• Ability to pass a background check

Have questions? Call Lindsey at 717-200-4492.