Service Desk Specialist

Job Description:

This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.

Responsibilities include, but are not limited to:

• Assist with Moves, Adds, and Changes (MAC)
• Build, deploy, and maintain end-user devices
• Track, prioritize, document, and resolve incident tickets
• Manage and audit hardware and software inventory
• Provide technical guidance and training to end users
• Troubleshoot advanced technical issues
• Support and maintain O365, VDI, and mobile environments
• Maintain strong responsiveness, communication, and professionalism
  
  

Required Skills:

• Windows 11 Enterprise and Microsoft Office 365
• Active Directory administration (structure, policies, management)
• Network fundamentals (connections, components, protocols)
• Local and remote end-user support experience
• Intune Mobile Device Management
• Experience supporting laptops and desktop hardware
• Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
  
  

Preferred Skills:

• VOIP systems administration
• Enterprise video conferencing systems
• Patch management and software deployment
• Python or PowerShell scripting
• Knowledge of network and internet security
• Familiarity with ITIL processes and incident management
  
  

Required Experience:

• Bachelor’s degree required
• 1-3 years of professional IT support experience
• Experience providing white-glove support in a fast-paced environment
• Strong troubleshooting skills and ability to work independently
• Participation in an on-call rotation is required
  
  

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