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Headway Holiding Group SPC LLC

Company OverviewHeadway Group (www.headwayms.com) is a premier, multi-disciplinary technical provider specializing in high-end Construction, Facility Management, Design, and Fit-Out services. We operate at the intersection of technical excellence and operational precision, delivering turnkey solutions across the UAE&rsquo;s residential and commercial sectors. We are seeking a meticulous, high-energy professional to manage our front-line operations and bridge the gap between technical service delivery and elite customer engagement.Job PurposeThe Front Office Coordinator &amp; Tenant Relations Associate serves as the critical communication hub for Headway&rsquo;s Facility Management and Property Maintenance divisions. This role ensures seamless documentation flow, maintains rigorous tenant follow-ups, and manages the initial &quot;Inquiry Module&quot; of our CRM to drive operational efficiency and high client retention.Core Technical &amp; Operational Responsibilities<ul><li>Customer Engagement &amp; Inquiry Management: Act as the primary point of contact for clients and tenants, managing the Inquiry Module within the CRM to ensure every request is logged and triaged correctly.</li><li>Tenant Follow-up &amp; SLA Adherence: Execute strict notification protocols, ensuring 7-day and 3-day reminder thresholds are met for renewals, maintenance visits, or pending documentation.</li><li>Documentation &amp; Process Integrity: Manage and archive project/property documents, ensuring that once tasks are completed, they are &quot;step-locked&quot; in the system to maintain data security.</li><li>Reporting &amp; Data Management: Utilize Microsoft Excel, Word, and Google Sheets to maintain real-time trackers for tenant feedback, maintenance logs, and asset history.</li><li>Front Desk Operations: Manage all incoming/outgoing correspondence, visitor logs, and telephone inquiries with a focus on technical clarity and professional communication.</li><li>Inter-Departmental Coordination: Facilitate smooth &quot;hand-offs&quot; between the Sales/Inquiry team and the Operations/Technical teams to ensure field technicians are dispatched accurately.</li></ul>Required Technical Skills &amp; Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>Technical Proficiency: Advanced knowledge of Microsoft Word, Excel (formulas, data entry, VLOOKUPs), and Google Sheets is mandatory.</li><li>Communication: Exceptional verbal and written English communication skills; ability to translate technical maintenance jargon into clear client updates.</li><li>Experience: Minimum 3&ndash;5 years of experience in a front-office, property management, or facility management coordinator role within the UAE.</li><li>CRM Knowledge: Familiarity with integrated CRM workflows (e.g., Zoho, CAFM) and understanding of &quot;read-only&quot; data protection protocols</li></ul>Ability to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your current UAE Visa status?</li><li>What is your earliest joining date / notice period?</li><li>How many years of relevant experience do you have within the UAE?</li></ul>Work Location: In person

Front Office Administrator

Join Headway Holiding Group SPC LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Headway Holiding Group SPC LLC

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Front Office Administrator