Abrar Admin

Henssler Financial

<div>Description:
<p>
 <b>Full-Time | In-Office | Ideal for candidates within a reasonable commute to Kennesaw, Georgia</b></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p><br>
We&rsquo;re looking for a <b>Help Desk Technician</b> who enjoys solving problems, helping people, and delivering excellent customer service. In this role, you&rsquo;ll be the first point of contact for technical support, providing <b>both in-person and remote assistance</b> to our end users.</p><p>
We have a <b>casual, collaborative workplace</b>, but this is a highly visible role&mdash;so a <b>professional demeanor, strong communication skills, and superb customer service</b> are essential.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Provide first-level technical support via phone, email, chat, remote tools, and <b>on-site assistance</b></li><li>
Troubleshoot and resolve hardware, software, and basic connectivity issues</li><li>
Install, configure, and maintain desktops, laptops, software, and peripherals</li><li>
Accurately document, track, and manage support tickets using <b>ConnectWise PSA</b></li><li>
Escalate complex issues as needed with clear documentation and follow-through</li><li>
Walk users through solutions in a friendly, easy-to-understand way</li><li>
Assist with new hire setups and employee offboarding</li><li>
Maintain knowledge base articles and user guides</li><li>
Deliver a consistently positive, customer-focused support experience</li></ul>
Requirements:<p></p><h3 class="jobSectionHeader"><b><br>
What We&rsquo;re Looking For</b></h3><ul><li><b>
At least 1 year of experience</b> in a help desk, desktop support, or IT support role</li><li>
Degree <b>not required</b></li><li>
Familiarity with <b>ConnectWise PSA</b> or similar ticketing systems</li><li>
Experience providing <b>both in-person and remote troubleshooting support</b></li><li>
Strong problem-solving and analytical skills</li><li>
Excellent communication and interpersonal skills</li><li>
Ability to work independently and collaborate as part of a team</li><li>
Working knowledge of <b>Windows and macOS</b> (Linux is a plus)</li><li>
Basic understanding of networking concepts (Wi-Fi, VPN, connectivity issues)</li></ul><h3 class="jobSectionHeader"><b>
Bonus Points</b></h3><ul><li>
CompTIA A+ or other entry-level IT certifications</li><li>
Experience supporting Microsoft 365</li><li>
Previous experience in a fast-paced or managed services environment</li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love Working Here</b></h3><ul><li><b>
Comprehensive Benefits Package</b> &ndash; Medical, dental, vision, life, and disability insurance</li><li><b>
401(k) with Company Match</b> &ndash; Invest in your future with employer support</li><li><b>
Paid Time Off</b> &ndash; Generous PTO, 11 paid holidays, 6 paid half-days, paid volunteer time, and paid parental leave</li><li><b>
Modern Workplace Perks</b> &ndash; Newly remodeled office space, on-site gym, and a &ldquo;Dress for Your Day&rdquo; dress code</li><li><b>
Mentorship &amp; Training</b> &ndash; Learn from seasoned professionals and grow your technical skills</li></ul></div>

Help Desk Technician

Join Henssler Financial and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Henssler Financial

About Company

Help Desk Technician