Help Desk Technician

Description:

Full-Time | In-Office | Ideal for candidates within a reasonable commute to Kennesaw, Georgia

About the Role

We’re looking for a Help Desk Technician who enjoys solving problems, helping people, and delivering excellent customer service. In this role, you’ll be the first point of contact for technical support, providing both in-person and remote assistance to our end users.

We have a casual, collaborative workplace, but this is a highly visible role—so a professional demeanor, strong communication skills, and superb customer service are essential.

What You’ll Do

• Provide first-level technical support via phone, email, chat, remote tools, and on-site assistance
• Troubleshoot and resolve hardware, software, and basic connectivity issues
• Install, configure, and maintain desktops, laptops, software, and peripherals
• Accurately document, track, and manage support tickets using ConnectWise PSA
• Escalate complex issues as needed with clear documentation and follow-through
• Walk users through solutions in a friendly, easy-to-understand way
• Assist with new hire setups and employee offboarding
• Maintain knowledge base articles and user guides
• Deliver a consistently positive, customer-focused support experience

Requirements:

What We’re Looking For

• At least 1 year of experience in a help desk, desktop support, or IT support role
• Degree not required
• Familiarity with ConnectWise PSA or similar ticketing systems
• Experience providing both in-person and remote troubleshooting support
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaborate as part of a team
• Working knowledge of Windows and macOS (Linux is a plus)
• Basic understanding of networking concepts (Wi-Fi, VPN, connectivity issues)

Bonus Points

• CompTIA A+ or other entry-level IT certifications
• Experience supporting Microsoft 365
• Previous experience in a fast-paced or managed services environment

Why You’ll Love Working Here

• Comprehensive Benefits Package – Medical, dental, vision, life, and disability insurance
• 401(k) with Company Match – Invest in your future with employer support
• Paid Time Off – Generous PTO, 11 paid holidays, 6 paid half-days, paid volunteer time, and paid parental leave
• Modern Workplace Perks – Newly remodeled office space, on-site gym, and a “Dress for Your Day” dress code
• Mentorship & Training – Learn from seasoned professionals and grow your technical skills