Qureos Mentor

HIAB

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
 
Say Hi! to your next challenge — explore the opportunity and apply below!
 
Our benefits include
 
Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
 401k program with 6% company match
 Personal time off and company-paid holidays
 Opportunities for career growth and competitive salary commensurate with experience
 Tuition reimbursement for job-related continued education
 Referral Program
 You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business Your mission
 
To support the product lines by coordinating solutions for the Hiab service and sales teams, warranty department, approved dealers, third party service providers, and customers. Act as a communication gateway to the factory for service solutions and design improvements. Key responsibilities
 
Technical support within the loader cranes business (cranes, TMFL, accessories, and installations), including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down time
 Report product concerns and improvements within the C-Case portal
 Reduce warranty spend by understanding the “why” of failures and proposing improvements as necessary
 Bi-weekly summary of key activity and recommended follow up
 Ensuring positive experience from support requests What we are looking for
 
High School diploma or equivalent required
 Technical degree within engineering, communication or quality field; or several years of experience in a similar position
 Extensive knowledge of HIAB products, including control systems, hydraulics and electronics, as well as how the cranes integrate into the truck chassis
 Experience using C-Office platform
 Proficient in use of computers, email, Microsoft Office Suite (and similar programs), and web-based applications
 Must work well in a team environment
 US travel as required What we offer
 
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. Ready to apply?
 
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
 
HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.
 We Are Hiab
 Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
 www.hiabgroup.com

Technical Support Specialist

Join HIAB and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HIAB

About Company

Technical Support Specialist