Qureos Mentor

Hilton Garden Inn Hotel

<div>Overview:
<div><b>
Opportunity: Guest Service Agent</b></div><div>
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.</div><div><b><br>
Your Growth Path</b></div><div>
Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager</div><div><b><br>
Your Focus</b></div><ul><li>
Immediately greet guests and offer to assist with their needs.</li><li>
Register and assign guests to hotel rooms.</li><li>
Establish methods of payment and verify credit.</li><li>
Make and confirm reservations.</li><li>
Compute bills, collect payments, and make change for guests.</li><li>
Transmit and receive messages, using telephones or the PMS system.</li><li>
Respond to guest requests in a timely manner.</li><li>
Receive and resolve guest complaints, elevating to supervisor if necessary.</li><li>
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.</li><li>
Perform bookkeeping activities, such as balancing accounts and conducting audits.</li><li>
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.</li><li>
Ensure overall guest satisfaction.</li><li>
Perform other duties as requested by management.</li></ul><div></div><div><b><br>
Your Background and Skill</b></div><ul><li>
High School diploma or equivalent preferred.</li><li>
Previous customer service experience or equivalent training required.</li><li>
Knowledge of PMS systems preferred.</li></ul><div></div><div><b><br>
HHM Hotels Benefits and Perks</b></div><ul><li>
Competitive wages for full time and part time opportunities</li><li>
Medical, Dental and Vision Health Insurance</li><li>
Paid Time Off</li><li>
401k Company Match</li><li>
Daily Pay</li><li>
Free Basic Life Insurance</li><li>
24/7 access to TELUS Health, a confidential work-life resource.</li><li>
Travel Discounts</li><li>
Commuter Transit and Commuter Parking Benefits</li><li>
Employee Assistance and Wellness Program</li><li>
Educational/Professional Development</li><li>
Referral Bonus Program</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on holidays, weekends and alternate shifts.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.</li></ul><div></div><div><b><br>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

Guest Service Agent

<p><b>Job Summary</b><br/>Energize the atmosphere as a vibrant and personable Bartender, delivering exceptional service in a dynamic hospitality environment. You will craft and serve beverages with flair, engage with guests to create memorable experiences, and uphold the highest standards of food safety and customer satisfaction. Your enthusiasm and professionalism will contribute to a lively, welcoming space where guests feel valued and eager to return. This role offers a fantastic opportunity to showcase your mixology skills, develop your hospitality expertise, and be an integral part of a thriving team.</p><p><b>Duties</b></p><ul><li>Prepare and serve a variety of alcoholic and non-alcoholic beverages efficiently while maintaining quality standards.</li><li>Engage with guests in a friendly, energetic manner to enhance their overall experience.</li><li>Manage POS systems such as Aloha POS and Micros POS for accurate order processing and cash handling.</li><li>Ensure compliance with food safety regulations and proper food handling procedures during serving.</li><li>Maintain cleanliness of bar area, glassware, utensils, and equipment to uphold hygiene standards.</li><li>Monitor inventory levels, restock supplies, and assist in ordering stock as needed.</li><li>Handle cash transactions accurately, including cashiering duties and retail math calculations.</li><li>Support nightclubs, banquet events, catering functions, or food service operations as required.</li><li>Demonstrate excellent time management skills to handle multiple orders efficiently during busy periods.</li><li>Promote sales by recommending drinks and upselling specials to maximize revenue opportunities.</li></ul><p><b>Experience</b></p><ul><li>Prior experience working as a bartender in fine dining establishments or high-energy nightlife venues such as nightclubs or bars.</li><li>Proven ability to serve responsibly in environments requiring strict adherence to alcohol serving laws.</li><li>Familiarity with POS systems like Aloha POS and Micros POS for smooth order processing.</li><li>Experience in food industry roles involving food handling, catering, or banquet service is highly desirable.</li><li>Strong customer service skills with the ability to connect with diverse guests in fast-paced settings.</li><li>Basic math proficiency for cash handling, retail math calculations, and managing tabs accurately.</li><li>Knowledge of brewing techniques or hospitality industry standards is a plus. Join us if you&rsquo;re passionate about creating lively social spaces where great drinks meet exceptional service!</li></ul><p>Pay: $10.00 - $13.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Bartender

<div><p><b>What we offer:</b></p><ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul><p></p><p><b><br>
SUMMARY</b></p><p>
Mixes and serves alcoholic and nonalcoholic drinks to patrons of bar by performing the following duties.</p><p></p><p><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES </b>include the following. Other duties may be assigned.</p><ul><li>
Takes order from customers or servers and suggestively sells beverages/food to guests.</li><li>
Uses a shot glass/jigger or automatic pourer to mix ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks within recipe guidelines.</li><li>
Uses good judgment in not serving alcohol to intoxicated patrons.</li><li>
Ensures compliance with state laws by maintaining a &quot;bar time&quot; that is 15 minutes fast. Makes sure that all drinks are removed from the bar and tables by the state's legal time.</li><li>
Cards all patrons that appear to be under the legal drinking age and refuses to serve alcohol to minors.</li><li>
Serves non-alcoholic beverages, mixed drinks, wine and draught or bottled beer in a friendly courteous manner to ensure guest satisfaction.</li><li>
Collects money for food and drinks served and accurately makes change using prescribed cash handling procedures.</li><li>
Orders or requisitions liquors and supplies.</li><li>
Arranges bottles and glasses to make attractive display.</li><li>
Slices and pits fruit for garnishing drinks.</li><li>
Replenishes bar snacks such as chips, pretzels, and nuts.</li><li>
Cleans and maintains an organized work area.</li></ul><p></p><p><b><br>
KHC POLICIES: </b>Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.</p><p></p><p><b><br>
SUPERVISORY RESPONSIBILITIES:</b> This job has no supervisory responsibilities.</p><p></p><p><b><br>
CERTIFICATES, LICENSES, REGISTRATIONS:</b> Certification in alcohol awareness either prior to hire or immediately after hire.</p><p></p><p><b><br>
PHYSICAL DEMANDS: </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.</p><p>
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, grasp or type; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, bend or twist. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</p><br>
<p></p>
<br>
Brand: Hilton Garden Inn
<br>
Address: 1325 Dickenson Ave Ames, IA - 50014
<br>
Property Description: 114 Hilton Garden Inn
<br>
Property Number: 114</div>

<p>SUMMARY: This position is responsible for ensuring that all guests are served to brand standards in the restaurant/dining areas. Displaying the highest standards of hospitality and welcome to be demonstrated at all times within any food and beverage areas. Follows customer service guidelines to ensure high standards of quality in delivering guest satisfaction.<br/>*</p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p><ul><li>Greets guests and presents them with a menu</li><li>Informs guests about the special items for the day and menu changes if any</li><li>Take food and beverage orders from the guest</li><li>Issuing receipts, accepting payments, return the change</li><li>Performing basic cleaning tasks as needed or directed by supervisor</li><li>Using POS system to place orders along with any special requirements made by the</li><li>guest</li><li>Communicate with the guests and provide assistance regarding any questions or</li><li>concerns they may have</li><li>Serve food and beverage to the guest</li><li>Observe guests to ensure their satisfaction (i.e. Refills, ready for check, etc)</li><li>Adhere to grooming and appearance standards consistently</li><li>Understand and communicate menu items</li><li>Work alongside the kitchen staff to ensure customer needs are being met</li><li>Positive communication with all members of each department within the hotel</li><li>Must understand the rule of product rotation to keep food products fresh and</li><li>minimize spoiling.</li><li>Responsible for stocking and replenishing food items and supplies</li><li>Beverage stations offering alcoholic beverages must be manned at all times during</li><li>an event. At no time is a guest permitted to serve themselves</li><li>Patron&rsquo;s ID&rsquo;s must be checked before serving</li></ul><p>o A valid issued state, district, territorial, possession, provincial, national or<br/>other equivalent driver&rsquo;s license<br/>o A state issued ID with photo and date of birth or valid passpor<br/>o Military ID card with photo and date of birth</p><ul><li>Must complete Alcohol Training, i.e. Brand Alcohol Awareness such as ServSafe, TIPS</li><li>Other duties as assigned by supervisor or management</li></ul><p>QUALIFICATIONS:</p><p>Education/Experience: High School Diploma or GED equivalent.</p><p>Previous serving experience preferred</p><p>Skills:</p><ul><li>Teamwork oriented</li><li>An innate sense of urgency</li><li>Ability to read, write, and speak the English language</li></ul><p>Working Conditions:</p><ul><li>Will be required to work nights, weekends and holidays</li><li>Will be required to work in a fast-paced environment</li><li>Will be exposed to cleaning agents and chemicals</li></ul><p>RELATIONSHIPS:</p><p>Internal: General Manager, Assistant General Manager, Front Office Manager, Peers,</p><p>and Field Operations at the corporate level</p><p>External: Guests - To provide customer service</p><p>PHYSICAL/COGNITIVE ACTIVITIES:</p><p>This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. The major responsibility in this position is to assist the Housekeeping Department with transporting items for cleaning and preparing the property&rsquo;s linen supply. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.</p><p>While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl, talk and hear. The employee is occasionally required to use sense of smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust or focus. A significant portion of time will be spent moving about the hotel and frequent lifting and carrying up to 50 pounds.</p><p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Pay: From $11.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Paid training</li></ul><p>Shift:</p><ul><li>Evening shift</li></ul><p>Shift availability:</p><ul><li>Night Shift (Required)</li></ul><p>Work Location: In person</p>

PM Restaurant Server

Join Hilton Garden Inn Hotel and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hilton Garden Inn Hotel

About Company

Guest Service Agent

Bartender

Bartender

PM Restaurant Server