Qureos Mentor

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Overview A Purchasing Clerk will support the negotiation of contracts, purchasing of required goods, and record-keeping as it relates to transactions and vendor performance. What will I be doing? <ul> <li>Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased, using Group nominated suppliers where applicable</li> <li>Ensure locally nominated supplier information is kept current</li> <li>Manage the database of active local contracts with suppliers</li> <li>Ensure Purchasing Manual is current</li> <li>Adhere to quality procedures and standards and oversee purchasing administration such that all Hilton policies and standards are upheld</li> <li>Maintain a record of commitments for all budgets and ensure that the relevant senior managers are constantly informed of updates</li> <li>Ensure a comprehensive system for allocating and reconciling purchase orders</li> <li>Monitor all areas of purchasing including contracts, leases and nominations</li> <li>Prepare the month end accounts reports in an accurate and timely manner</li> <li>Execute on tasks/requests as instructed by the Hotel Management</li> </ul> What are we looking for? <ul> <li>Strong financial knowledge and ability to work with budgets</li> <li>Computer literate, with good MS Excel skills</li> <li>Good time management and organisation skills</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>Previous experience within the hotel/leisure sector</li> <li>Previous experience in a similar purchasing role</li> <li>Relevant degree, in Finance/Accounting or related business discipline, from an academic institution</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule Full-time Brand : Hampton by Hilton Job Supply Management, Procurement, Purchasing, and Receiving

Purchasing Clerk

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Overview Night Manager - Waldorf Astoria Ras Al Khaimah (HOT0C0P8) The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution. What will I be doing? The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.</li> <li>Ensures quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.</li> <li>Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.</li> <li>Oversees the daily shift closing of GSAs and Supervisors.</li> <li>Ensures proper handover to the morning shift.</li> <li>Identifies discrepancies, provides constructive feedback, training and coaching to Team Members.</li> <li>Reports recurring errors to Front Office Manager for further action.</li> <li>Actively participates in training and reviewing Team Member performance.</li> <li>Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.</li> <li>Ensures a speedy resolution of any problems that may arise during the shift.</li> <li>Serves as FPG Champion and ensures each Team Member is equipped with all the necessary tools for successful upselling.</li> <li>Participates in preparation and conducting of Team Member probation/annual reviews.</li> <li>Other duties and projects assigned by the Management.</li> <li>Talks and interacts with guests to help ensure a relaxing and entertaining environment within the hotel.</li> <li>Handles guest relocations whenever necessary.</li> <li>Addresses concerns and reviews the status of overnight operations and issues with concerned department heads to ensure quality.</li> <li>Manages any emergencies or discrepancies during the shift.</li> <li>Assists with the duties of other departments in case of limited staff and upon Management request.</li> </ul> What are we looking for? Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Previous experience in a similar role within a luxury or 5-star hotel.</li> <li>High level of IT proficiency</li> <li>Excellent leadership, interpersonal and communication skills</li> <li>Knowledge of handling hotel emergencies</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work under pressure</li> <li>Ability to multitask and prioritize tasks efficiently.</li> <li>Flexibility to respond to a variety of work situations</li> <li>Ability to work on your own and as part of a team</li> <li>Ability to read, write, speak and understand the English language to communicate effectively with guests and team members to ascertain and document appropriate information.</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>Previous experience in the hotel industry</li> <li>Previous experience with Front Office Management Systems</li> </ul> Previous experience with cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule Full-time Brand : Waldorf Astoria Hotels & Resorts Job : Guest Services, Operations, and Front Office

Night Manager - Waldorf Astoria Ras Al Khaimah

Overview Job Description - Operations Manager (HOT0C2AF) Job Description Operations Manager ( Job Number: HOT0C2AF ) Work Locations DoubleTree by Hilton Jizan Corniche Road Jazan 100100 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction. What will I be doing? As the Operations Manager, you will be responsible for performing the following tasks to the highest standards: <ul> <li>Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.</li> <li>In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.</li> <li>Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.</li> <li>Train team members and implement Hilton standard and related departmental regulations.</li> <li>Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.</li> <li>Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.</li> <li>Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.</li> <li>Manage direct reports professionally to ensure effective teamwork and operations.</li> <li>Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.</li> <li>Conduct regular Operations meetings including all direct reports.</li> <li>Supervise daily team members' performance and grooming.</li> <li>Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.</li> <li>Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.</li> <li>Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).</li> <li>Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.</li> <li>Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.</li> <li>Evaluate competitors' products and price policies twice a year.</li> <li>Ensure that VIP guests receive the care and service they deserve every day.</li> <li>Adhere to the hotel's security and emergency policies and procedures.</li> <li>Assist the General Manager in all activities and functions relating to the daily operations of the hotel.</li> <li>Complete relevant tasks assigned by the General Manager.</li> <li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.</li> <li>Carry out any other reasonable duties and responsibilities as assigned.</li> </ul> What are we looking for? An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Hospitality: Passionate about delivering exceptional guest experiences.</li> <li>Integrity: Do the right thing, all the time.</li> <li>Leadership: Strive to be leader in our industry and in our communities.</li> <li>Teamwork: A team player in everything you do.</li> <li>Ownership: Take ownership of your actions and decisions.</li> <li>Now: Operate with a sense of urgency and discipline.</li> <li>College degree or equivalent.</li> <li>At least 2 years of relevant operations experience.</li> <li>Experienced in the Hospitality, Travel and Leisure industry management.</li> <li>Proficient in English and Chinese translations to meet business needs.</li> <li>Proficient in Microsoft Word and Excel.</li> <li>Resourceful, creative and able to maintain flexibility.</li> </ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Operations Manager