Qureos Mentor

Himalayan Summit Solutions

Customer Support Executive &ndash; English &amp; Hindi (E-Commerce)About the RoleWe are looking for a sharp, proactive Customer Support Executive who can understand our product range, communicate clearly with customers, and resolve issues with speed and empathy. The role requires strong English &amp; Hindi communication skills, product learning ability, and comfort with e-commerce workflows (Amazon, Flipkart, Shopify).Key Responsibilities<ul><li>Handle inbound &amp; outbound customer queries via phone, WhatsApp, email, and marketplace tickets (Amazon/Flipkart).</li><li>Understand product catalog deeply (home improvement, hardware, kitchen, storage products) to give accurate solutions.</li><li>Diagnose customer problems logically and guide them with troubleshooting steps, installation support, or replacement processes.</li><li>Manage refunds, replacements, and escalations in line with marketplace SLAs.</li><li>Coordinate with warehouse team for quick dispatch of spare parts/replacements.</li><li>Prepare customer issue logs, maintain CRM notes, and share daily support reports.</li><li>Track product reviews/ratings and flag recurring issues to the internal team.</li><li>Educate customers on product usage, features, and installation videos/manuals.</li><li>Resolve complaints calmly and ensure customer satisfaction KPI is met.</li><li>Follow SOPs for post-purchase support, warranty handling, and QC feedback.</li></ul>Skills &amp; Requirements<ul><li>Strong communication in English &amp; Hindi (spoken + written).</li><li>Logical thinker with ability to understand technical/functional products.</li><li>Prior experience in customer support for Amazon/Flipkart brands is preferred.</li><li>Ability to read customer sentiment and handle sensitive cases professionally.</li><li>Comfortable using CRM tools, Google Sheets, WhatsApp Web, email, and marketplace portals.</li><li>Problem-solving attitude with ownership mindset.</li><li>Minimum 1&ndash;3 years experience in customer support or e-commerce operations.</li><li>Ability to multitask and manage workload independently.</li></ul>Job Types: Full-time, PermanentPay: &#8377;28,000.00 - &#8377;45,000.00 per monthWork Location: In person

Customer Support Engineer

Join Himalayan Summit Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Himalayan Summit Solutions

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Customer Support Engineer