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hof global

About the RoleHOF Global is seeking a detail-oriented Call Quality Assurance (QA) Specialist to join our Consultancy Division. The successful candidate will be responsible for monitoring and evaluating sales and consultation calls, ensuring compliance with company standards, identifying coaching opportunities, and contributing to the continuous improvement of call quality and customer experience.This role requires strong analytical skills, attention to detail, and the ability to provide objective, constructive feedback to support the performance and development of the sales team.Key Responsibilities<ul><li>Monitor, evaluate, and audit inbound and outbound sales and consultation calls against predefined quality standards.</li><li>Assess call quality based on communication, professionalism, compliance, product knowledge, objection handling, and sales techniques.</li><li>Prepare detailed call evaluation reports and maintain accurate QA records.</li><li>Provide constructive feedback and coaching recommendations to improve individual and team performance.</li><li>Identify recurring trends, performance gaps, and training needs through call evaluations.</li><li>Ensure adherence to company policies, compliance requirements, and established call handling procedures.</li><li>Collaborate with Team Leads, Trainers, and the Operations team to enhance service quality and sales effectiveness.</li><li>Track quality assurance KPIs and prepare weekly and monthly performance reports.</li><li>Participate in calibration sessions to ensure consistency in quality evaluations.</li><li>Recommend process improvements to enhance customer experience and operational efficiency.</li><li>Maintain confidentiality of customer information and internal business data.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related field.</li><li>1&ndash;3 years of experience in Call Quality Assurance, Quality Monitoring, Customer Service QA, or a similar role.</li><li>Previous experience in a sales, contact centre, or immigration consultancy environment will be an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong listening, analytical, and observation skills.</li><li>Ability to provide objective and constructive feedback.</li><li>High attention to detail and strong documentation skills.</li><li>Proficiency in Microsoft Excel and Google Sheets for reporting and analysis.</li><li>Ability to work independently while managing multiple priorities.</li></ul>Preferred Skills<ul><li>Experience using CRM systems and call recording platforms.</li><li>Understanding of quality assurance methodologies and performance metrics.</li><li>Familiarity with sales quality frameworks and customer service best practices.</li><li>Strong coaching and mentoring abilities.</li><li>Excellent time management and organizational skills.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Subsidized meals.</li><li>Subsidized transportation for female employees.</li><li>EOBI coverage.</li><li>Structured training and continuous learning opportunities.</li><li>Career growth within a dynamic and performance-driven environment.</li></ul>Location: DHA Phase 8, Lahore Job Type: Full-time, On-site Working Hours: 11:00 AM &ndash; 8:00 PM, Monday to SaturdayWork Location: In person

Call QA Specialist

Company Overview:HOF Global is a growing international company focused on building strong customer relationships and driving revenue across the markets it operates in.About the role:We're looking for a Business development Executive to join HOF Global's Consultancy division. You'll Manage the full sales cycle from reaching out to warm leads till closing while building lasting relationships with clients, with real ownership over your pipeline from day one.Key Responsibilities<ul><li>Manage the end-to-end sales cycle from initial outreach and pitching to negotiation and closing.</li><li>Build and maintain strong relationships with new and existing clients to drive repeat business.</li><li>Meet and exceed monthly/quarterly sales targets and KPIs.</li><li>Maintain accurate records of leads, opportunities, and client interactions in the CRM.</li><li>Coordinate with internal teams to ensure a smooth handover and client experience.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing and Sales, or a related field.</li><li>2&ndash;3 years of experience in business development, sales, or partnerships, B2B experience is a plus.</li><li>Proven ability to identify and convert new business opportunities, with a track record of meeting targets.</li><li>Strong negotiation, relationship-building, and strategic-thinking skills.</li><li>Excellent communication and presentation skills in English.</li><li>Prior knowledge of CRM tools.</li></ul>What we offerCompetitive Salary with uncapped commissions.Subsidized commute for female employeesEOBI (Employees Old Age Benefits Institution)Paid trainingWorking hours: 1:00 pm to 10:00pmLocation: Lahore Phase 8 (on-site)Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Business Development Executive

Join hof global and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

hof global

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Call QA Specialist

Business Development Executive