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Hoilday Inn Express & Suites

Holiday Inn Express &amp; Suites - Kalamazoo, MI is looking for Part-Time Night Auditors to join our team. Do you have previous Front Desk or Customer Service experience? Do you enjoy working the overnight shift? This could be the ideal position for you! Submit your resume today for immediate consideration!!General SummaryA Front Desk Representative is often the first and last person a guest will encounter during their stay. This means providing the highest quality of hospitality service is not only a duty, but a passion. From arrival to departure and every point of contact in between, a Front Desk Representative is expected to be friendly, knowledgeable and efficient. As the front line of the hotel, it is your mission to meet and exceed the expectations of guests.HOSPITALITY INCENTIVEWe recognize that the hotel business is a labor intensive job. Especially during this pandemic, both you and your family have made significant sacrifices to maintain employment with us and take care of our guests. As a token of our gratitude for your continuous dedication and loyalty during this uncertain economic time, the following incentive has been temporarily implemented.Incentive: $2/more an hour for every hour worked. If an employee calls in, is a no call/no show, or leaves early without completing their workload and without a manager&rsquo;s permission; the following consequences apply. If an employee brings in a doctor&rsquo;s note for his/her self or to care for a dependent child and/or order to quarantine; the consequence will be waived.Position SummaryIn addition to general Front Desk Attendant duties and responsibilities, Night Auditors are directly responsible for ensuring each business day is closed accurately and hotel reports are completed and distributed properly. In addition, Night Auditors are assigned with specific duties to smoothly transition into the next day of operations at the hotel. A person in this position must have excellent time-management skills, be attentive to detail and able to work independently.Education/Experience High School Diploma or General Education Diploma is required. Additional studies in hospitality are encouraged.Knowledge, Skills and Ability<ul><li>Must have the ability to speak, understand, read and write the English language.</li><li>Must be able to multi-task effectively in a busy office and public atmosphere.</li><li>Must have the ability to apply appropriate resolution to stressful situations.</li><li>Must read and understand the Employee Handbook.</li><li>Must be able to follow policy and perform to enhance professionalism in appearance and behavior.</li><li>Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.</li><li>Must be able to perform basic computer skills (including Excel, Word, and E-Mail).</li></ul>Duties and ResponsibilitiesSafety &amp; Cleanliness<ul><li>Know and be able to execute Emergency Procedures.</li><li>Practice safety standards at all times and keep the property safe for guests and fellow employees. Report any injuries or unsafe conditions to management.</li><li>Prevent any person(s) not registered as a guest from the use of hotel amenities (pool, fitness, breakfast, etc.) Loitering is not permitted at the hotel.</li><li>Maintain front porte-cochere by picking up trash, shoveling snow, melting ice, etc.</li><li>Ensure cleanliness of all guest public areas at all times (i.e. vestibule, lobby, pool, and public restrooms).</li></ul>Hotel Operations<ul><li>Know and live the mission and values of the hotel brand and company.</li><li>Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure.</li><li>Maintain a friendly and helpful attitude at all times.</li><li>Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet.</li><li>Answer the phone within three rings with a smile and approved greeting.</li><li>Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues.</li><li>Respond to in-house guest requests within 15 minutes unless otherwise specified by guest.</li><li>Handle guest mail, messages and safe deposit boxes as outlined in additional policy.</li><li>Effectively operate the hotel computer system or property management system.</li><li>Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. shopping, restaurants, and medical facilities).</li><li>Possess a working knowledge of hotel reservation and cancellation procedures.</li><li>Ensure guest reservations have full and accurate contact information.</li><li>Know guest loyalty program and accurately represent the brand&rsquo;s membership benefits.</li><li>Administer existing member&rsquo;s benefits according to brand standard.</li><li>Recruit new loyalty program members.</li><li>Monitor room availability, selling strategies, and rate discounts.</li><li>Knowledge of current package rates, group rates, local and national negotiated rates.</li><li>Execute group reservations, manage blocks and cut off dates.</li><li>Handle meeting/conference room inquiries, booking, and billing.</li><li>Communicate with colleagues in all departments to meet needs of guests.</li><li>Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.</li><li>Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures to ensure rotating banks stay at predetermined amount.</li><li>Count bank at beginning and end of shift. Report all cash overage/shortages to management. Comply with hotel and department accounting procedures.</li><li>Complete shift work checklist as assigned.</li><li>Must successfully complete education related to assigned duties and role.</li><li>Other duties as assigned.</li></ul>Position Requirements<ul><li>Complete Person-in-Charge Responsibilities.</li><li>Understand and execute walk procedures according to hotel policy.</li><li>Process &ldquo;no show&rdquo; reservations according to hotel policy.</li><li>Comprehension of multiple, different payment methods and billing procedures for guest reservations.</li><li>Ensure all payment methods are processed successfully.</li><li>Audit guest reservations to ensure that room rate and coding is correct and consistent.</li><li>Audit house accounts. Audit group accounts to ensure that posting these accounts are in accordance with sales contracts.</li><li>In depth knowledge of the property management system&rsquo;s process for closing the business day and troubleshooting of potential errors in the process.</li><li>Ensure accurate reporting of hotel occupancy, revenue, and segmentation at all times. Properly distribute these reports per Corporate policy.</li><li>Run all guest folios and distribute per hotel policy.</li><li>Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed.</li><li>Maintain complimentary coffee bar.</li><li>Assist with breakfast preparation and cleaning or stocking if necessary.</li></ul>Working ConditionsPublic, business atmosphere, located near building entrance in which temperatures may vary within reason of indoor climates. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs .Must be able to stand for long periods of time.Job Types: Full-time, Part-timePay: From $14.00 per hourBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Referral program</li></ul>Work Location: In person

Part-Time Night Auditors

Join Hoilday Inn Express & Suites and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hoilday Inn Express & Suites

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Part-Time Night Auditors