Rach Wheeler

Hospice & Palliative Care, Inc

Medical Chronic Care Management Assistant - REMOTE About Us Hospice &amp; Palliative Care, Inc. has been dedicated to helping those with end-stage illnesses since 1977. From palliative support to cancer care, our staff serves patients of all ages, from newborns to over 100 years old. We are committed to making the final days of our patients as comfortable as possible, and we are looking for a compassionate individual to join our mission-driven team. Job Overview We are seeking a highly organised and empathetic Medical Chronic Care Management Assistant to join our team. This is a part-time, fully remote position. The successful candidate will play a crucial role in providing administrative and coordination support for our patients receiving chronic care. You will be instrumental in ensuring our patients and their families receive seamless, compassionate, and efficient service. The offered compensation for this role is between $28 - $35 USD per hour, dependent on experience. Responsibilities * Provide comprehensive administrative support to the chronic care management team to ensure smooth day-to-day operations. * Act as a key point of contact for patients and their families, handling enquiries with professionalism and empathy. * Coordinate and schedule patient appointments, follow-ups, and consultations with internal and external healthcare providers. * Maintain and update electronic patient records with a high degree of accuracy and confidentiality. * Assist clinical staff in the development and implementation of patient care plans. * Liaise with healthcare professionals, pharmacies, and other third-party services to ensure integrated and effective patient care. * Manage sensitive information with discretion, adhering to all data protection and patient confidentiality standards. Qualifications * Proven experience in a healthcare administration, medical assistant, or patient coordination role. * Exceptional communication and interpersonal skills, with a clear ability to show empathy and compassion. * Strong organisational and time-management skills, with the capacity to prioritise tasks effectively in an independent, remote setting. * Proficiency in using electronic health record (EHR) systems and standard office software. * A solid understanding of the importance of patient confidentiality. * Self-motivated and able to work with minimal supervision. * Previous experience in a hospice, palliative care, or chronic care environment is highly desirable. * Familiarity with medical terminology would be a strong advantage.

Medical Chronic Care Management Assistant - REMOTE

Job Overview **Hospice &amp; Palliative Care, Inc** is seeking a compassionate and professional individual to join our team as a **Customer Service Representative (Internship)**. Since 1977, our organisation has been dedicated to providing comfort, care, and support to individuals and families facing end-stage illnesses. As the first point of contact, you will play a crucial role in ensuring that patients, their families, and healthcare professionals receive a warm, empathetic, and efficient response. This **Part-Time** internship is an excellent opportunity for an individual looking to gain meaningful experience in a healthcare environment, providing vital support to our community. The position is based in **United States**. Salary: **$26 - $35 USD per hour** Responsibilities  <ul><li>Answer inbound telephone calls with a high degree of professionalism, empathy, and compassion.</li><li>Provide accurate and clear information regarding our hospice and palliative care services.</li><li>Listen attentively to the needs of callers, who may be in emotionally sensitive situations.</li><li>Direct enquiries and messages to the appropriate clinical staff, departments, or external partners.</li><li>Maintain strict confidentiality and handle sensitive patient information with the utmost discretion.</li><li>Accurately document call details and relevant information in our internal systems.</li><li>Support the administrative team with general tasks as required.</li></ul>Qualifications  <ul><li>Currently enrolled in or a recent graduate of a relevant programme of study.</li><li>Exceptional verbal communication and interpersonal skills, with a clear and compassionate telephone manner.</li><li>A profound sense of empathy and the ability to remain calm and professional during difficult conversations.</li><li>Strong organisational skills with meticulous attention to detail.</li><li>Ability to work both independently and as part of a supportive team.</li><li>Proficient in basic computer skills, including Microsoft Office applications.</li><li>Previous experience in customer service or a healthcare setting is advantageous but not essential.</li></ul>

Call Representative Customer Service - INTERNSHIP

Job Title: Medical Billing Specialist Company: Hospice &amp; Palliative Care, Inc Location: Remote (US-Based) Employment Type: Full-Time Salary: $27 - $43 USD per hour Job Overview Hospice &amp; Palliative Care, Inc. has been dedicated to providing compassionate care for individuals with end-stage illnesses since 1977. We are seeking a meticulous and experienced Medical Billing Specialist to join our team on a full-time, remote basis. The ideal candidate will play a crucial role in the financial health of our organisation, ensuring that our billing processes are handled with the utmost accuracy and efficiency. This position is vital for enabling us to continue our mission of making our patients' final days as comfortable as possible. You will be a key part of a team that supports patients from newborns to over 100 years old, ensuring our vital services are properly funded. Responsibilities  <ul><li>Prepare and submit accurate billing claims to various insurance entities, including Medicare, Medicaid, and private insurers, both electronically and via paper submissions.</li><li>Thoroughly review patient billing information for accuracy and completeness, ensuring all necessary documentation is present.</li><li>Proactively follow up on unpaid or outstanding claims within standard billing cycle timeframes to ensure timely payment.</li><li>Analyse, investigate, and resolve claim denials, rejections, and other billing discrepancies.</li><li>Accurately post payments and adjustments to patient accounts and maintain detailed records.</li><li>Serve as a point of contact for patient billing enquiries, handling all communications with professionalism and compassion.</li><li>Maintain a comprehensive and up-to-date knowledge of healthcare billing regulations, compliance standards, and coding practices.</li><li>Collaborate with clinical and administrative staff to ensure documentation supports billed services.</li><li>Uphold strict patient confidentiality and adhere to all data protection regulations.</li></ul>Qualifications  <ul><li>Proven experience as a Medical Billing Specialist or in a similar healthcare administrative role.</li><li>A strong understanding of medical terminology, billing codes (ICD-10, CPT, HCPCS), and the full revenue cycle management process.</li><li>Experience with hospice or palliative care billing is highly desirable.</li><li>Proficiency in using medical billing software and the Microsoft Office Suite, particularly Excel.</li><li>Exceptional attention to detail and a commitment to high standards of accuracy.</li><li>Excellent organisational and time-management skills, with the ability to work independently and manage a diverse workload in a remote environment.</li><li>Strong problem-solving skills and the ability to analyse complex billing issues.</li><li>Excellent written and verbal communication skills.</li><li>A compassionate and professional demeanour that aligns with our organisation's core values.</li></ul> Benefits  <ul><li>A competitive hourly rate of $27 - $43 USD, commensurate with experience.</li><li>The flexibility of a fully remote working arrangement.</li><li>The opportunity to work in a supportive, mission-driven environment where your contribution directly impacts patient care.</li><li>A rewarding career that makes a meaningful difference in the lives of patients and their families.</li></ul>

Medical Billing Specialist - REMOTE

Join Hospice & Palliative Care, Inc and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Hospice & Palliative Care, Inc

About Company

Medical Chronic Care Management Assistant - REMOTE

Call Representative Customer Service - INTERNSHIP

Medical Billing Specialist - REMOTE