Qureos Mentor

HygieneTech Cleaning Equpment Trading LLC

ScopeTeam Leader responsible for managing hygiene services, femcare, HVAC scent diffusing systems, and related client portfolios.2. ResponsibilitiesA. Team Leadership &amp; Management<ul><li>Ensure all team members follow SOPs, job descriptions, and company instructions.</li><li>Conduct monthly team meetings to review performance and introduce improvements.</li><li>Provide guidance, support, and training to team members.</li><li>Take disciplinary action when rules and standards are not followed.</li><li>Empower colleagues and promote a collaborative work environment.</li><li>Uphold Hygiene Tech&rsquo;s Mission, Vision, and organizational values.</li><li>Reliever to all the team member in their absence for the continuity of smooth business</li></ul>B. Client Portfolio &amp; Account Handling<ul><li>Assign new accounts to team members and reshuffle as needed.</li><li>Manage medium to large contractual clients for hygiene, femcare, and HVAC scent systems.</li><li>Approve hygiene service inquiries before quotation and schedule service days.</li><li>Handle client complaints and requests, ensuring timely resolution and updates.</li><li>Maintain strong client relationships through proactive communication.</li></ul>C. Service Coordination<ul><li>Schedule monthly and regular services in coordination with store managers and technicians.</li><li>Organize workflow to meet client timeframes and service commitments.</li><li>Apply for work permits, gate passes, and site-specific requirements.</li><li>Arrange retrieval of dispensers and loaned items for canceled contracts.</li></ul>D. Reporting &amp; Documentation<ul><li>Prepare service reports, delivery notes, invoices, and purchase orders.</li><li>Maintain and update Client Tracker, distribution lists, and service documentation.</li><li>Encode service reports into the system and monitor Accounts Receivable (AR).</li><li>Archive invoices via scanning and structured filing.</li><li>Backup local data and Outlook to the server regularly.</li></ul>E. Product &amp; Warranty Oversight<ul><li>Maintain expert knowledge of all department products and services.</li><li>Prepare and submit warranty files quarterly and follow up on approvals.</li><li>Monitor sample collection and updates across the sales team.</li><li>Handle sample requests, retrievals, and collections.</li></ul>F. Communication &amp; Coordination<ul><li>Receive and respond to client calls, emails, and queries.</li><li>Coordinate with Sales-In-Charge regarding client accounts and service matters.</li><li>Follow the Hygiene Tech chain of communication as per the organizational chart.</li></ul>Job Type: PermanentPay: From AED5,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Team Leader (customer servive executive)

Join HygieneTech Cleaning Equpment Trading LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

HygieneTech Cleaning Equpment Trading LLC

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Team Leader (customer servive executive)