Team Leader (customer servive executive)

Scope

Team Leader responsible for managing hygiene services, femcare, HVAC scent diffusing systems, and related client portfolios.

2. Responsibilities

A. Team Leadership & Management

• Ensure all team members follow SOPs, job descriptions, and company instructions.
• Conduct monthly team meetings to review performance and introduce improvements.
• Provide guidance, support, and training to team members.
• Take disciplinary action when rules and standards are not followed.
• Empower colleagues and promote a collaborative work environment.
• Uphold Hygiene Tech’s Mission, Vision, and organizational values.
• Reliever to all the team member in their absence for the continuity of smooth business

B. Client Portfolio & Account Handling

• Assign new accounts to team members and reshuffle as needed.
• Manage medium to large contractual clients for hygiene, femcare, and HVAC scent systems.
• Approve hygiene service inquiries before quotation and schedule service days.
• Handle client complaints and requests, ensuring timely resolution and updates.
• Maintain strong client relationships through proactive communication.

C. Service Coordination

• Schedule monthly and regular services in coordination with store managers and technicians.
• Organize workflow to meet client timeframes and service commitments.
• Apply for work permits, gate passes, and site-specific requirements.
• Arrange retrieval of dispensers and loaned items for canceled contracts.

D. Reporting & Documentation

• Prepare service reports, delivery notes, invoices, and purchase orders.
• Maintain and update Client Tracker, distribution lists, and service documentation.
• Encode service reports into the system and monitor Accounts Receivable (AR).
• Archive invoices via scanning and structured filing.
• Backup local data and Outlook to the server regularly.

E. Product & Warranty Oversight

• Maintain expert knowledge of all department products and services.
• Prepare and submit warranty files quarterly and follow up on approvals.
• Monitor sample collection and updates across the sales team.
• Handle sample requests, retrievals, and collections.

F. Communication & Coordination

• Receive and respond to client calls, emails, and queries.
• Coordinate with Sales-In-Charge regarding client accounts and service matters.
• Follow the Hygiene Tech chain of communication as per the organizational chart.

Job Type: Permanent

Pay: From AED5,000.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Location:

• Abu Dhabi (Preferred)