Qureos Mentor

i3-Milestone

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 JOB TITLE:
 
 Software Support Analyst I
 
 
 
 FLSA STATUS:
 
 Non-Exempt
 
 
 
 REPORTS TO:
 
 Team Lead
 
 
 
 JOB LOCATION:
 
 Remote
 
 
 
 TRAVEL:
 
 5-10% travel required
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
 </li>
 <li>
 Build and maintain effective relationships with team members, management, in-house software developers and clients.
 </li>
 <li>
 Identify, troubleshoot and resolve application issues.
 </li>
 <li>
 Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
 </li>
 <li>
 Document all reported issues and task details; analyze gathered data.
 </li>
 <li>
 Deploy and provide training on software applications to new clients and new versions to current clients.
 
 
 </li>
 </ul>
 
 Minimum Qualifications (education And Experience)
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Two (2) years related experience
 </li>
 <li>
 Must have a proficient understanding of computer and technical concepts
 </li>
 <li>
 Must have strong troubleshooting skills
 </li>
 <li>
 Must have strong verbal and written communication skills
 </li>
 <li>
 Ability to prioritize workload and manage multiple responsibilities effectively
 </li>
 </ul>
</div>

Software Support Analyst I

Join i3-Milestone and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

i3-Milestone

ABOUT_COMPANY

Software Support Analyst I