Software Support Analyst I

Job Details

Description

JOB TITLE: Software Support Analyst I

FLSA STATUS: Non-Exempt

REPORTS TO: Team Lead

JOB LOCATION: Remote

TRAVEL: 5-10% travel required

Essential Duties & Responsibilities

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.
  
  

Minimum Qualifications (education And Experience)

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively