Abrar Admin

I.T. For Less

<div>
 
 We are seeking a motivated
 
 Technical Support
 
 to provide first-level technical assistance to our customers and internal teams. You will troubleshoot hardware, software, and network issues, escalate complex problems when necessary, and ensure a positive customer experience. This role is ideal for someone with a passion for technology, problem-solving skills, and a desire to grow in IT support.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 first-line technical support
 
 via phone, email, chat, or ticketing system.
 </li>
 <li>
 Diagnose and resolve
 
 hardware, software, and network issues
 
 (e.g., Windows/macOS, Office 365, VPN, printers, etc.).
 </li>
 <li>
 Guide users through troubleshooting steps with clear, patient communication.
 </li>
 <li>
 
 Log, track, and escalate
 
 support tickets using helpdesk software (e.g., Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Assist with
 
 user account management
 
 (password resets, permissions, onboarding/offboarding).
 </li>
 <li>
 Document solutions in the
 
 knowledge base
 
 for future reference.
 </li>
 <li>
 Collaborate with senior IT staff to resolve complex technical problems.
 </li>
 <li>
 Stay updated on company products, services, and IT best practices.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Education:
 
 High school diploma/ related any education required;
 
 IT certifications (CompTIA A+, ITIL, Microsoft Fundamentals)
 
 or relevant degree a plus.
 </li>
 <li>
 
 Experience:
 
 0&ndash;2 years in tech support, helpdesk, or a related IT role (internships count!).
 </li>
 <li>
 
 Technical Skills:
 
 </li>
 <li>
 Basic troubleshooting for
 
 Windows/macOS, Office 365, browsers, and networking
 
 .
 </li>
 <li>
 Familiarity with
 
 Active Directory, ticketing systems, and remote support tools
 
 (TeamViewer, AnyDesk, Atera).
 </li>
 <li>
 
 Soft Skills:
 
 </li>
 <li>
 Strong
 
 communication
 
 (written and verbal).
 </li>
 <li>
 Patience and customer
 
 -first attitude
 
 .
 </li>
 <li>
 Ability to explain tech concepts in simple terms.
 </li>
 <li>
 
 Nice to Have:
 
 </li>
 <li>
 Exposure to
 
 basic scripting (PowerShell, Bash)
 
 or IT automation.
 </li>
 <li>
 Knowledge of
 
 MDM tools
 
 (Intune, Jamf) or
 
 cloud services
 
 (AWS, Azure).
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Gain hands-on experience in a
 
 fast-growing IT environment
 
 .
 </li>
 <li>
 Career growth opportunities (e.g.,
 
 SysAdmin, Network Engineer, Cybersecurity
 
 ).
 </li>
 </ul>
</div>

Information Technology Specialist

Join I.T. For Less and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

I.T. For Less

About Company

Information Technology Specialist