Information Technology Specialist

We are seeking a motivated Technical Support to provide first-level technical assistance to our customers and internal teams. You will troubleshoot hardware, software, and network issues, escalate complex problems when necessary, and ensure a positive customer experience. This role is ideal for someone with a passion for technology, problem-solving skills, and a desire to grow in IT support.

Key Responsibilities:

• Provide first-line technical support via phone, email, chat, or ticketing system.
• Diagnose and resolve hardware, software, and network issues (e.g., Windows/macOS, Office 365, VPN, printers, etc.).
• Guide users through troubleshooting steps with clear, patient communication.
• Log, track, and escalate support tickets using helpdesk software (e.g., Zendesk, Jira, Freshdesk).
• Assist with user account management (password resets, permissions, onboarding/offboarding).
• Document solutions in the knowledge base for future reference.
• Collaborate with senior IT staff to resolve complex technical problems.
• Stay updated on company products, services, and IT best practices.

Requirements:

• Education: High school diploma/ related any education required; IT certifications (CompTIA A+, ITIL, Microsoft Fundamentals) or relevant degree a plus.
• Experience: 0–2 years in tech support, helpdesk, or a related IT role (internships count!).
• Technical Skills:
• Basic troubleshooting for Windows/macOS, Office 365, browsers, and networking .
• Familiarity with Active Directory, ticketing systems, and remote support tools (TeamViewer, AnyDesk, Atera).
• Soft Skills:
• Strong communication (written and verbal).
• Patience and customer -first attitude .
• Ability to explain tech concepts in simple terms.
• Nice to Have:
• Exposure to basic scripting (PowerShell, Bash) or IT automation.
• Knowledge of MDM tools (Intune, Jamf) or cloud services (AWS, Azure).

Why Join Us?

• Gain hands-on experience in a fast-growing IT environment .
• Career growth opportunities (e.g., SysAdmin, Network Engineer, Cybersecurity ).