Client Relationship Officer (CRO)

Job Overview
The Client Relationship Officer is responsible for delivering a positive and professional experience to clients while supporting the daily administrative operations of a visa consultancy. This role acts as the primary point of contact for clients and requires strong communication skills, a professional approach, and the ability to manage sensitive information with care.

Core Responsibilities

• Welcome and guide clients in a polite and professional manner, both in person and via phone or email
• Provide accurate guidance regarding visa services, procedures, and appointment arrangements
• Handle scheduling, rescheduling, and confirmation of client appointments
• Follow up with clients for required documents, payments, and application updates
• Address client inquiries, issues, and concerns in a calm and professional way
• Ensure all client and immigration-related data is handled with strict confidentiality

Administrative Responsibilities

• Keep client records, files, and documentation properly organized and up to date
• Provide administrative assistance to consultants for active cases
• Perform data entry tasks, generate basic reports, and draft routine correspondence
• Oversee office supplies and support smooth day-to-day office activities
• Work closely with team members to maintain an efficient workflow
• Follow company policies and standard operating procedures consistently

Job Type: Full-time

Work Location: In person