Customer Service Representative

Job Summary:

Nayab Labs & Diagnostic Centre is seeking a dedicated and professional Customer Relations Officer / Call Centre Operator to manage patient communications, handle inquiries, and ensure exceptional customer service. The ideal candidate will serve as the first point of contact for patients and clients, maintaining a high standard of professionalism and accuracy in all interactions.

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner
• Provide accurate information regarding laboratory tests, services, pricing, and timings
• Book appointments and coordinate with relevant departments
• Address patient queries, complaints, and feedback efficiently
• Maintain proper call records and update patient data in the system
• Ensure compliance with company policies, confidentiality, and data privacy standards
• Follow up with patients regarding reports, appointments, and services
• Coordinate with collection points and lab staff for smooth operations
• Promote company services where appropriate

Requirements:

• Minimum Intermediate / Bachelor’s degree preferred Medical Lab Technologist qualification.
• Proven experience in a call centre or customer service role (healthcare experience is a plus)
• Excellent communication and interpersonal skills
• Strong command of Urdu and basic English (spoken & written)
• Good computer skills and familiarity with Medicube/software systems
• Ability to handle pressure and manage multiple tasks efficiently
• Professional attitude and problem-solving skills

Working Hours:

• Shift-based (including evening/weekend shifts if required)

How to Apply:

Interested candidates can apply via Indeed or send their updated CV to: hr@nayablabs.com

Job Types: Full-time, Contract

Work Location: In person