Travel Consultant

We are seeking a Travel Consultant to join our dynamic inbound call center team. The ideal candidate will have excellent English communication skills, a customer-first attitude, and the ability to handle inquiries professionally and efficiently.

Key Responsibilities:

• Answer incoming customer calls and provide accurate, timely information.
• Resolve customer concerns, complaints, and inquiries with professionalism.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Update customer records and document interactions in the system.
• Adhere to company policies and call handling procedures.

Requirements:

• Fluent in English with excellent verbal and written communication skills.
• Previous experience in customer service (preferred but not required).
• Strong problem-solving skills and ability to handle customer concerns with patience.
• Basic computer proficiency and familiarity with CRM systems.
• Ability to work in a fast-paced environment and handle multiple inquiries efficiently.
• Willing to work from 2 PM to 11 PM.

Application Question(s):

• Willing to work 6 days a week
• Comfortable working from 2PM to 11PM

Language:

• English (Required)

Work Location: In person