Client Support Specialist

Job Summary:

A Client Support Specialist is responsible for assisting customers or clients by resolving issues, answering inquiries, and ensuring a positive customer experience. The role involves communication through phone, email, chat, or ticketing systems while maintaining strong product and service knowledge.

Key Responsibilities:

• Respond to client inquiries in a timely and professional manner
• Troubleshoot customer issues and provide effective solutions
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure issue resolution
• Assist customers with onboarding, account setup, or product usage
• Meet customer satisfaction and response-time targets
• Collaborate with internal teams to improve customer experience
• Prepare reports on recurring issues and customer feedback

Required Skills & Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• Customer-focused mindset
• Ability to multitask and manage time effectively
• Familiarity with CRM or helpdesk software
• Basic technical troubleshooting skills
• Proficiency in Microsoft Office or Google Workspace
• High school diploma or bachelor’s degree (preferred)

Preferred Experience:

• 1–3 years in customer service, client support, or call center roles
• Experience using tools like Zendesk, Freshdesk, or Salesforce
• Experience in SaaS, telecom, e-commerce, or IT support environments

Pay: Rs110,000.00 - Rs120,000.00 per month

Application Question(s):

• What is your current salary?
• What is your expected salary?

Work Location: In person