Urwah Admin

MTBC CareCloud

As a Tier 1 System Support Engineer, you will be the first point of contact for technical support requests. You&rsquo;ll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.Key Responsibilities<ul><li>Provide first-level support for system, hardware, software, and network-related issues.</li><li>Log, track, and manage support tickets using a helpdesk/ticketing system.</li><li>Troubleshoot common end-user issues with Windows, Office 365, and networking.</li><li>Assist with system setups, configurations, and user account management.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 teams.</li><li>Document common problems and solutions for knowledge sharing.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>1 year plus of IT support experience.</li><li>Basic knowledge of Windows/Linux environments and networking.</li><li>Familiarity with Active Directory and Office 365 is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work in shifts and under pressure.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>If offered job in Bagh, are you willing to relocate?</li><li>We need resource as soon as possible, can you start immediately?</li></ul>Work Location: In person

System Support Engineer - Tier I

Overview: We are seeking a highly motivated and skilled Oracle Technical Consultant with strong expertise in Finance domain and Oracle EBS R12. The ideal candidate will be responsible for designing, developing, and implementing scalable technical solutions, with a focus on performance, usability, and business impact.Key Responsibilities:<ul><li>Design, develop, and maintain financial BI systems and solutions.</li><li>Work independently on assignments, from requirement gathering to delivery.</li><li>Provide technical solutions and research new approaches to solve complex problems.</li><li>Develop and enhance front-end and back-end modules, ensuring scalability and performance.</li><li>Build and customize reports and dashboards using BI Publisher and Oracle APEX.</li><li>Collaborate with functional teams to align technical solutions with business needs.</li></ul>Required Skills &amp; Expertise:<ul><li>Strong domain knowledge in Finance discipline.</li><li>Hands-on experience with Oracle EBS R12 architecture (Financials schema).</li><li>Proficiency in Oracle EBS R12 development tools.</li><li>Expertise in Oracle APEX and BI Publisher report designing.</li><li>Strong skills in Advanced PL/SQL and SQL development.</li><li>Frontend development knowledge using JavaScript and CSS.</li><li>Proven ability to design scalable solutions with performance focus.</li><li>Strong analytical and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Current Salary? (In PKR)</li><li>What is your Expected Salary? (In PKR)</li><li>How early can you join us? (In Days)</li></ul>Work Location: In person

Oracle Technical Consultant

Role OverviewThe Credentialing Analyst will be responsible for supporting and managing provider and facility credentialing processes with commercial insurance companies and government payers. This role is ideal for early-career professionals who can work independently, collaborate with cross-functional teams, and ensure compliance with payer requirements.Key Responsibilities<ul><li>Assist in end-to-end credentialing and re-credentialing of healthcare providers and facilities</li><li>Prepare, submit, and track credentialing applications with commercial insurers and government payers</li><li>Maintain accurate and up-to-date provider records and credentialing databases</li><li>Follow up with payers to ensure timely approvals and resolve credentialing issues</li><li>Coordinate with internal teams such as billing, operations, and client services</li><li>Ensure compliance with payer guidelines and internal policies</li></ul>Required SkillsTechnical Skills<ul><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook)</li></ul>Soft Skills &amp; Personal Attributes<ul><li>Strong written and verbal communication skills</li><li>Good interpersonal and coordination abilities</li><li>Strong problem-solving mindset</li><li>Ability to work independently and as part of a team</li><li>Well-disciplined with effective time-management skills</li><li>Ability to handle pressure and meet deadlines</li><li>Quick learner with a positive attitude</li></ul>Language Requirements<ul><li>English (Written and Spoken)</li></ul>Educational Qualification<ul><li>Bachelor&rsquo;s degree (required)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li><li>How early can you join us? (In PKR)</li></ul>Work Location: In person

Credentialing Analyst

Role Summary: We are seeking a results-driven BI Developer to design, develop, and maintain enterprise-level business intelligence solutions using Power BI and Tableau. The role focuses on data modeling, reporting, analytics, and transforming raw data into actionable insights while ensuring data quality, security, and performance.Key Responsibilities:<ul><li>Design, develop, and administer BI dashboards, reports, and analytics solutions using Power BI and Tableau.</li><li>Analyze business requirements and translate them into data models, KPIs, and visualizations.</li><li>Define and implement Data Warehousing strategies by analyzing existing data models and source systems.</li><li>Develop and manage ETL / data migration processes to transform data from OLTP systems to OLAP environments.</li><li>Manage and synchronize data changes from transactional systems into analytical layers.</li><li>Build and optimize semantic models to support enterprise reporting and self-service analytics.</li><li>Collaborate with Database Developers, Data Engineers, and Infrastructure teams to support enterprise databases and BI platforms.</li><li>Ensure data accuracy, consistency, and quality management across all BI solutions.</li><li>Create and maintain custom reports and dashboards to meet business and leadership requirements.</li><li>Implement data security controls, including role-based access and Row-Level Security (RLS).</li><li>Participate in BI-related IT projects involving new implementations or major enhancements.</li><li>Maintain BI documentation, data dictionaries, and report specifications.</li><li>Work closely with stakeholders to continuously improve reporting and analytics capabilities.</li><li>Perform any other duties assigned by the Supervisor as required by business needs.</li></ul>Required Skills &amp; Qualifications:<ul><li>2&ndash;3 years of experience as a BI Developer / Business Intelligence Analyst.</li><li>Strong hands-on experience with Power BI (DAX, Power Query) and Tableau.</li><li>Solid understanding of SQL, relational databases, and data warehousing concepts.</li><li>Experience working with OLTP and OLAP systems.</li><li>Knowledge of ETL tools, data pipelines, and data integration.</li><li>Strong analytical, problem-solving, and communication skills.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>What is your current net salary? (In PKR)</li><li>What is your expected net salary? (In PKR)</li><li>How early can you join us? (In Days)</li></ul>Work Location: In person

Business Intelligence Developer

Role OverviewWe&rsquo;re looking for a detail-oriented Business Analyst (IT) who can bridge the gap between business needs and technical teams. You&rsquo;ll work closely with stakeholders, developers, and QA to translate requirements into clear, actionable solutions and ensure smooth delivery of IT projects.Key Responsibilities<ul><li>Gather, analyze, and document business and system requirements</li><li>Act as a liaison between business stakeholders and technical teams</li><li>Create BRDs, FRDs, user stories, use cases, and process flows</li><li>Support sprint planning, backlog grooming, and UAT activities</li><li>Translate business needs into functional and technical specifications</li><li>Identify gaps, risks, and improvement opportunities in existing systems</li><li>Assist in change management and impact analysis</li><li>Ensure delivered solutions align with business objectives</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Business, or related field</li><li>2&ndash;3 years of experience as a Business Analyst in IT / Software projects</li><li>Strong understanding of SDLC, Agile/Scrum methodologies</li><li>Hands-on experience with requirement elicitation techniques</li><li>Proficiency in documentation tools (Confluence, MS Visio, Jira, etc.)</li><li>Strong analytical, problem-solving, and communication skills</li><li>Ability to work with cross-functional and remote teams</li></ul>Nice to Have<ul><li>Experience working on web or enterprise applications</li><li>Basic understanding of databases, APIs, and system integrations</li><li>Exposure to UAT planning and execution</li><li>Prior experience in SaaS or product-based environments</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li><li>How early you can join us?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Business Analyst IT