Urwah Admin

MTBC CareCloud

Key ResponsibilitiesActive Directory, DNS, and DHCP<ul><li>Support, maintain, and monitor the health of the Active Directory infrastructure, ensuring high availability and optimal performance.</li><li>Manage and troubleshoot DNS and DHCP services, including replication, zone configurations, and IP address management.</li><li>Implement Group Policies (GPOs), domain controller deployments, and schema updates as needed.</li></ul>Microsoft Exchange &amp; Messaging<ul><li>Design, implement, and administer Microsoft Exchange environments (on-premises and/or hybrid).</li><li>Provide Tier 3 support for messaging, mail flow, security, and performance issues.</li><li>Plan, coordinate, and execute system upgrades, migrations, patches, and service pack installations.</li><li>Ensure messaging systems meet compliance, backup, and retention requirements.</li></ul>Lync / Skype for Business / Unified Communications<ul><li>Support and troubleshoot Lync/Skype for Business environments, including voice, conferencing, presence, and integration with Exchange and AD.</li><li>Monitor system health and performance, ensuring reliable unified communications services.</li></ul>Systems Maintenance &amp; Security<ul><li>Perform routine network/system maintenance including applying patches, hotfixes, service packs, firmware updates, and configuration changes.</li><li>Implement and enforce security configurations to meet compliance and best practice standards.</li><li>Develop documentation for system configurations, processes, and change management.</li></ul>Integration &amp; Identity Services<ul><li>Provide LDAP and identity integration services for application teams leveraging Active Directory as the authentication/authorization source.</li><li>Collaborate with application owners to ensure secure and proper connection using AD, ADFS, or other identity providers.</li></ul>Monitoring &amp; Optimization<ul><li>Monitor system health, performance, and availability using enterprise monitoring tools.</li><li>Analyze performance data and recommend improvements to increase efficiency and reliability.</li><li>Participate in capacity planning and disaster recovery planning.</li></ul>Tier 3 Support &amp; Leadership<ul><li>Serve as an escalation point for complex technical issues across the enterprise.</li><li>Provide guidance and mentoring to junior engineers and support teams.</li><li>Contribute to architectural decisions, roadmap planning, and infrastructure strategy.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience.</li><li>5&ndash;10+ years of experience supporting Microsoft enterprise environments.</li><li>Deep expertise in Active Directory, Exchange, DNS/DHCP, and Windows Server technologies.</li><li>Experience with Lync/Skype for Business, LDAP integrations, and enterprise monitoring tools.</li><li>Strong understanding of networking concepts, firewall rules, certificates, and security best practices.</li><li>Excellent troubleshooting, documentation, and communication skills.</li></ul>Job Type: Full-timeWork Location: In person

Senior System Engineer

Role OverviewAs a Ruby on Rails Developer at CareCloud, you will play a critical role in developing and maintaining the backend infrastructure of our healthcare software platform. You will build and enhance RESTful APIs, integrate web services, and work collaboratively with cross-functional teams to deliver reliable and scalable solutions that power our product suite.Key Responsibilities<ul><li>Develop and maintain backend services and APIs using Ruby on Rails.</li><li>Build scalable, secure, and efficient web services that integrate with frontend apps and third-party systems.</li><li>Collaborate with product managers, UX/UI designers, and other engineers to deliver new features.</li><li>Optimize application performance and ensure robust security standards.</li><li>Write unit and integration tests to ensure code quality and reliability.</li><li>Participate in code reviews and contribute to continuous improvement of engineering processes.</li><li>Troubleshoot and resolve production issues in a timely manner.</li><li>Keep up with industry trends and best practices in Ruby on Rails and web services development.</li></ul>Required Skills &amp; Experience<ul><li>Proven experience (2+ years) in Ruby on Rails backend development.</li><li>Strong understanding of RESTful API design and web services architecture.</li><li>Experience with relational databases such as PostgreSQL or MySQL, including schema design and query optimization.</li><li>Familiarity with background job processing (Sidekiq, Resque, or similar).</li><li>Good knowledge of testing frameworks like RSpec or Minitest.</li><li>Understanding of OOP, MVC, and software design patterns.</li><li>Experience with Git and version control workflows.</li><li>Knowledge of containerization (Docker) and cloud services (AWS/GCP) is a plus.</li><li>Experience working in Agile/Scrum teams.</li></ul>Soft Skills<ul><li>Strong problem-solving skills with attention to detail.</li><li>Ability to communicate effectively within a diverse team.</li><li>Self-motivated and proactive with a passion for quality code.</li><li>Comfortable working in a fast-paced, collaborative environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li><li>How early can you join us? (In Days)</li><li>We are also hiring for Bagh AJK and Karachi, please share your preference? </li></ul>Work Location: In person

Ruby on Rails Developer

About the RoleWe are looking for a proactive and detail-oriented HR Officer to support our US HR team in managing day-to-day HR operations. The ideal candidate should have excellent spoken English, strong organizational skills, and the ability to work comfortably in a fast-paced, cross-border HR environment. The role will also include supporting selected HR tasks for our Pakistan operations.Key Responsibilities<ul><li>Assist the US HR team in day-to-day HR operations, documentation, and processes.</li><li>Support employee onboarding, offboarding, and personnel file management.</li><li>Coordinate communication between employees and HR for timely task resolution.</li><li>Maintain HR databases and ensure all records are accurate and up to date.</li><li>Prepare reports, letters, and basic HR documentation as needed.</li><li>Assist in payroll inputs, attendance updates, and compliance-related tasks.</li><li>Provide support in recruitment activities such as screening and coordinating interviews.</li><li>Handle assigned HR tasks for Pakistan operations as needed.</li></ul>Required Skills &amp; Qualifications<ul><li>BBA or MBA with a major in Human Resources.</li><li>Fresh graduates or candidates with up to 6 months of HR experience are encouraged to apply.</li><li>Excellent spoken English is mandatory.</li><li>Strong communication, coordination, and interpersonal skills.</li><li>Ability to work on Eastern Time (US Shift).</li><li>Good command of MS Office and HR documentation practices.</li><li>Ability to work independently with a sense of responsibility and confidentiality.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li><li>How early you can join us? (In Days)</li><li>This role is onsite and the shift is Eastern (7 PM to 3 AM). Are you comfortable with that?</li></ul>Work Location: In person

Human Resource Officer

<ul><li>Position Overview</li></ul>The SQL Server Database Administrator &amp; Developer is responsible for designing, developing, administering, and maintaining SQL Server databases across development, test, and production environments. The role combines hands-on database development (T-SQL, stored procedures, performance-tuning) with operational DBA responsibilities such as backup/restore, high availability, replication, and monitoring.Key ResponsibilitiesDatabase Development<ul><li>Design and develop database objects including tables, views, stored procedures, functions, triggers, and indexes.</li><li>Write efficient T-SQL queries, optimize slow-running code, and improve database performance.</li><li>Collaborate with application developers to optimize SQL queries and schema.</li><li>Support data modeling and database design activities for new applications.</li><li>Create and maintain ETL processes, data transformations, and integration tasks (SSIS preferred).</li></ul>Database Administration<ul><li>Install, configure, and maintain SQL Server instances (2012&ndash;2022).</li><li>Manage database security: logins, roles, permissions, encryption, and auditing.</li><li>Plan and manage capacity, performance, growth, and storage utilization.</li><li>Perform regular database health checks and maintenance tasks (index rebuilds, updates, checks).</li></ul>High Availability &amp; Disaster Recovery<ul><li>Configure and maintain SQL Server high availability solutions:</li><li>Always On Availability Groups</li><li>Failover Clustering</li><li>Log Shipping</li><li>Replication (Transactional / Merge)</li><li>Implement robust backup and restore strategies, including point-in-time recovery.</li><li>Participate in disaster recovery drills and documentation.</li></ul>Monitoring &amp; Troubleshooting<ul><li>Monitor database performance, resource utilization, I/O, and query execution plans.</li><li>Troubleshoot SQL Server errors, performance bottlenecks, and service outages.</li><li>Implement monitoring and alerting using tools like SQL Server Agent, SCOM, SolarWinds, or native cloud tools.</li></ul>Deployment &amp; Automation<ul><li>Support CI/CD pipelines for database deployments (DevOps).</li><li>Create and maintain automation scripts using PowerShell or T-SQL.</li><li>Manage version control for database objects.</li></ul>Collaboration &amp; Documentation<ul><li>Work closely with developers, DevOps, infrastructure, and QA teams.</li><li>Document database architectures, operational procedures, and schemas.</li><li>Provide on-call support for production incidents when required.</li></ul>Qualifications &amp; SkillsEducation<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (preferred).</li></ul>Technical Skills<ul><li>Strong expertise in Microsoft SQL Server (2012&ndash;2022).</li><li>Advanced T-SQL skills for development and performance tuning.</li><li>Experience with high availability technologies (AGs, Clustering, Replication).</li><li>Strong understanding of indexing strategies, query plans, and performance tuning.</li><li>Familiarity with SSIS, SSRS, or other ETL/reporting tools.</li><li>Experience with PowerShell for automation (preferred).</li><li>Knowledge of cloud-based SQL services (Azure SQL, AWS RDS, GCP Cloud SQL) is a plus.</li></ul>Soft Skills<ul><li>Excellent troubleshooting and analytical skills.</li><li>Strong communication and documentation capabilities.</li><li>Ability to work independently and manage multiple tasks.</li><li>Strong problem-solving and team collaboration skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li><li>How early you can join us? (In Days)</li><li>If offered job in Bagh AJK, are you willing to relocate?</li></ul>Work Location: In person

Database Administrator & Developer (SQL Server)

Position OverviewWe are seeking a highly skilled Senior AI Engineer to join our growing AI &amp; Innovation team. The ideal candidate will be responsible for designing, developing, deploying, and maintaining advanced AI and machine learning solutions that enhance our healthcare technology ecosystem. This role requires deep technical expertise, strategic thinking, and the ability to lead AI initiatives from concept to production.Key Responsibilities<ul><li>Architect scalable solutions: select appropriate models, data flows, infrastructure, deployment patterns to deliver production&#8209;grade generative AI in a regulated healthcare environment.</li><li>Work closely with product leadership, clinical informatics, compliance and operations to identify high&#8209;value use cases, translate them into deliverables and connect AI outcomes to business/clinical impact (e.g., reduced admin burden, improved documentation quality, faster appeals).</li><li>Own model governance: data provenance, bias mitigation, ethical and clinical safety review, regulatory compliance for AI systems handling PHI.</li><li>Manage model deployment, monitoring, lifecycle management: versioning, drift detection, rollback strategies, performance tracking, governance dashboards.</li><li>Foster a culture of continuous improvement: evaluate new generative&#8209;AI and NLP techniques, build proof&#8209;of&#8209;concepts, propose product enhancements and present to leadership.</li></ul>Requirements<ul><li>Advanced degree (BS) in Machine Learning, AI, Computer Science or related field. MS in the same domain is a plus.</li><li>Experience building AI systems certified for clinical or reimbursement workflows (e.g., appeals automation).</li><li>5+ years of hands&#8209;on experience developing production&#8209;grade AI/ML systems, with at least 2+ years leading or architecture&#8209;level in generative AI/LLMs.</li><li>Proven record of deploying LLM&#8209;based solutions in the wild (particularly for enterprise/healthcare settings).</li><li>Deep expertise in NLP, LLM fine&#8209;tuning, embeddings, retrieval&#8209;augmented generation (RAG), prompt engineering, evaluation frameworks.</li><li>Strong software engineering ability (Python, frameworks like PyTorch/TensorFlow, HF Transformers, MLops platforms).</li><li>Experience working with healthcare data (EHR, claims, clinical notes), knowledge of healthcare workflows, standards (HIPAA, HL7/FHIR, CPT/ICD).</li><li>Experience with cloud infrastructure (GCP/Vertex AI, AWS, Azure) and scalable microservices architecture.</li><li>Excellent leadership, communication and stakeholder&#8209;management skills; able to translate between technical and business domains.</li><li>Prior leadership or significant role in a health&#8209;tech or med&#8209;AI company.</li></ul>What We Offer<ul><li>Competitive compensation package</li><li>Career growth and leadership opportunities</li><li>Exposure to cutting-edge AI technologies</li><li>Collaborative and innovative work environment</li><li>Health, wellness, and other company benefits</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li><li>How early you can join us? (In Days)</li><li>This is an Onsite opportunity for our Bagh AJK Office, Are you willing to join in Bagh AJK?</li></ul>Work Location: In person

Senior AI Engineer

The SEO Specialist will be responsible for developing and implementing effective search engine optimization strategies to increase the company&rsquo;s online visibility, drive qualified traffic, and enhance search rankings across major search engines. This role requires a strong understanding of both on-page and off-page SEO, keyword research, analytics, and content optimization techniques to ensure consistent growth in organic performance.Key Responsibilities:<ul><li>Develop and execute successful SEO strategies to achieve organic growth and improved SERP rankings.</li><li>Conduct in-depth keyword research and competitive analysis to identify content and optimization opportunities.</li><li>Optimize website content, landing pages, and metadata for search engine visibility.</li><li>Manage and improve on-page, off-page, and technical SEO performance, including site architecture, internal linking, and crawl efficiency.</li><li>Collaborate with content, web development, and marketing teams to implement SEO best practices.</li><li>Track, analyze, and report on SEO performance metrics using tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, or Moz.</li><li>Stay up to date with the latest SEO trends, algorithm updates, and emerging best practices.</li><li>Perform regular SEO audits to identify issues and opportunities for improvement.</li><li>Support link-building strategies and outreach initiatives to enhance domain authority.</li><li>Work closely with paid marketing teams to align SEO and SEM efforts for maximum ROI.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Computer Science, or a related field.</li><li>2&ndash;4 years of proven experience in SEO, preferably in a digital marketing agency or SaaS/technology environment.</li><li>Strong knowledge of SEO tools (Google Analytics, Google Search Console, Ahrefs, SEMrush, Screaming Frog, etc.).</li><li>Understanding of HTML, CSS, and website content management systems (e.g., WordPress).</li><li>Familiarity with content marketing, link-building strategies, and keyword research tools.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Ability to work independently and manage multiple projects simultaneously.</li></ul>Preferred Skills:<ul><li>Experience with local SEO and Google Business Profile optimization.</li><li>Knowledge of technical SEO (site speed, schema markup, mobile optimization, etc.).</li><li>Basic understanding of PPC, social media marketing, and web analytics integration.</li><li>Familiarity with AI-driven SEO tools and automation.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li></ul>Work Location: In person

SEO Specialist

The IT Project Manager is responsible for planning, executing, and overseeing technology projects from initiation to completion, ensuring they are delivered on time, within scope, and in alignment with organizational objectives. This role requires strong leadership, communication, and technical expertise to manage cross-functional teams and drive successful project outcomes.Key Responsibilities:<ul><li>Plan, execute, and monitor IT projects, ensuring compliance with established timelines, budgets, and quality standards.</li><li>Collaborate with stakeholders to define project objectives, deliverables, and milestones aligned with business goals.</li><li>Develop and maintain comprehensive project plans, schedules, and work breakdown structures for initiatives such as software development, infrastructure upgrades, and system integrations.</li><li>Lead and coordinate multidisciplinary teams &mdash; including developers, network engineers, architects, and QA professionals &mdash; to ensure smooth execution and collaboration.</li><li>Provide regular project status updates, manage expectations, and resolve conflicts or risks proactively.</li><li>Identify potential risks, develop mitigation strategies, and ensure project continuity.</li><li>Oversee change management processes, including adjustments to scope, schedule, and resources, while maintaining detailed documentation.</li><li>Ensure project records, progress reports, and change logs are properly maintained and compliant with organizational standards.</li></ul>Required Skills &amp; Competencies:<ul><li>Proficiency in project management tools such as Jira, Microsoft Project, or equivalent.</li><li>Strong understanding of Agile, Scrum, Waterfall, and Lean methodologies.</li><li>In-depth knowledge of the Software Development Life Cycle (SDLC).</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to manage multiple projects simultaneously under tight deadlines.</li><li>Strong analytical and organizational skills with attention to detail.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Project Management certifications such as PMP, Scrum Master, or equivalent (preferred).</li><li>Proven experience in managing medium to large-scale IT projects.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? (In PKR)</li><li>What is your expected salary? (In PKR)</li></ul>Work Location: In person

Project Manager IT

Join MTBC CareCloud and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.