Client Service Executive

Job Purpose

The Client Service Executive is responsible for managing client-related operational processes, ensuring accurate and timely verification of information, and maintaining effective communication with external stakeholders. The role involves handling inbound and outbound interactions, coordinating with third parties, maintaining documentation, and delivering high-quality service while adhering to organizational policies, compliance requirements, and information security standards.

Key Responsibilities

• Handle inbound and outbound calls and communications with external stakeholders, clients, and service providers.
• Verify and validate information as per client and organizational requirements.
• Communicate professionally to resolve queries, obtain required information, and ensure timely processing of requests.
• Coordinate with relevant parties while maintaining strict confidentiality and compliance with data protection policies.
• Manage assigned workloads, call queues, and operational tasks efficiently to meet service-level expectations.
• Maintain accurate records of all communications, transactions, and updates in designated systems.
• Provide daily progress updates and task completion reports to the Team Leader/Supervisor.
• Deliver high-quality customer service and ensure a positive experience for clients and stakeholders.
• Ensure compliance with organizational procedures, quality standards, and regulatory requirements.
• Safeguard company and client information from unauthorized access, disclosure, or misuse.
• Identify and escalate issues requiring management attention in a timely manner.
• Perform additional operational and administrative tasks as assigned by management.

Required Qualifications

• Bachelor's degree preferred.
• Prior experience in customer service, client support, healthcare operations, insurance verification, or a related field is an advantage but not mandatory.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management abilities.
• Customer-focused approach with strong service orientation.
• Good listening, comprehension, and problem-solving skills.
• Ability to handle inbound and outbound communications professionally and effectively.
• Strong organizational and time-management skills.
• Attention to detail and accuracy in documentation and data entry.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in Microsoft Office applications and operational systems.
• Ability to maintain confidentiality and handle sensitive information responsibly.

Key Performance Indicators (KPIs)

• Service quality and accuracy.
• Productivity and turnaround time.
• Documentation accuracy.
• Client satisfaction levels.
• Compliance with organizational policies and procedures.
• Attendance, punctuality, and adherence to schedules.

Pay: Rs70,000.00 - Rs80,000.00 per month

Application Question(s):

• What is your current salary?
• What is your expected salary?

Work Location: In person