Customer Support Executive

Job Title: Customer Support Executive
Job Timings: 8:00 AM till 4:00 PM/4:00 PM till 12:00 AM
Location: G-6/2, Blue Area, Islamabad
Job Setting: 6 days week, Full-time, Onsite.

Responsibilities

• Respond to customer queries through chat, email, and support tickets.
• Help customers solve issues quickly and professionally.
• Use CRM and ticketing tools to manage customer conversations.
• Basic understanding of software issues, logs, APIs, or SQL is a plus.
• Learn new product features quickly and guide customers properly.
• Maintain help articles and document common customer issues for the product team.
• Follow company response and resolution timelines (SLAs).
• Work closely with internal teams to improve customer experience.

Requirements

Preferred degrees: BBA, BCA, B.Com, B.Sc (IT/Computer Science), or Engineering (B.Tech/B.E.) — especially for technical support roles.

Relevant fields of study: Computer Science, Information Technology, Business Administration, Communications, or Customer Relationship Management.

• Bachelor’s degree required
• Preferred fields: Computer Science, IT, Business Administration, Communications, or related fields
• Experience in SaaS or software customer support will be preferred
• Strong English communication skills (written and spoken)
• Good problem-solving and learning attitude
• Familiarity with tools like Zendesk, HubSpot, Salesforce, or similar platforms is a plus
• Certifications like Google IT Support, ITIL, HDI, or CompTIA are a plus
• Ability to work in a fast-paced environment and learn quickly

Language requirement: Strong proficiency in English (written + spoken); additional languages are a bonus for global SaaS companies.

Benefits & Perks

• Professional growth in a fast-growing SaaS company.
• Modern office environment at The Hive, Blue Area Islamabad.
• Opportunity to work with international SaaS products and customers.
• Hands-on learning and career development.
• Supportive and growth-focused team culture.
• Performance-based growth opportunities and promotions.

Ability to commute/relocate:

• Islamabad: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable doing 6 days a week shift?

Location:

• Islamabad (Required)

Work Location: In person