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Customer Support Executive
Job Description
- Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
- Providing product and service information to customers.
- Resolving customer complaints and issues with patience and empathy.
- Identifying and resolving customer problems or concerns efficiently.
- Escalating complex issues to the appropriate department for resolution.
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Maintaining in-depth knowledge of our products and services.
- 1 Years of experience in customer service or a related field.
- Strong customer service skills with the ability to manage a high volume of customer inquiries.
- Excellent communication skills both written and verbal.
- Must have basic English conversational skills.
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Proficiency in using customer service software and tools.
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High school diploma or equivalent. Additional education is a plus.
- GITMIT Co-Working Space, Gulberg 3.
- 9 hours a day work time with 6 days a week Onsite
- Evening/Night Shifts
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