Qureos Mentor

ILLA

<div>
 The Account Manager is responsible for managing and growing relationships with assigned key clients, ensuring high service performance across
 
 First Mile, Storage, and Last Mile operations
 
 . The role acts as the main liaison between clients and internal teams to deliver strong fulfillment rates, accurate reconciliations, smooth billing, and high client satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the
 
 single point of contact
 
 for assigned accounts
 
 </li>
 <li>
 Manage day-to-day client communication and service follow-up
 
 </li>
 <li>
 Ensure fulfillment performance meets agreed SLAs (Order, Qty, SKU level)
 
 </li>
 <li>
 Coordinate with Operations, Warehouse, and Transport to resolve:
 
 </li>
 <ul>
 <li>
 Missed deliveries
 
 </li>
 <li>
 Damages, shortages, and returns
 
 </li>
 <li>
 GRNs, PODs, and delivery confirmations
 
 </li>
 </ul>
 <li>
 Lead
 
 monthly reconciliations
 
 with clients and support accurate billing
 
 </li>
 <li>
 Reduce billing disputes and support faster collections
 
 </li>
 <li>
 Log and track all issues, complaints, and actions on the CRM system
 
 </li>
 <li>
 Conduct regular performance reviews with clients (weekly / monthly)
 
 </li>
 <li>
 Proactively identify service risks and improvement opportunities
 
 </li>
 <li>
 Support retention and expansion of existing accounts
 
 
 </li>
 </ul>
 <ul>
 <li>
 Fulfillment Rate (96%)
 
 </li>
 <li>
 OTIF Performance
 
 </li>
 <li>
 Client Complaint Resolution Time
 
 </li>
 <li>
 Reconciliation Closure Time
 
 </li>
 <li>
 Billing Dispute Rate
 
 </li>
 <li>
 Client Satisfaction &amp; Retention
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree , Business, Supply Chain, Logistics, or related field is preferred
 
 </li>
 <li>
 3&ndash;6 years experience in Account Management or Client Operations
 
 </li>
 <li>
 Experience in
 
 3PL, Logistics, FMCG, Retail, or E-commerce
 
 
 </li>
 <li>
 Strong understanding of fulfillment, inventory, and GRNs
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong communication and stakeholder management
 
 </li>
 <li>
 Operational mindset with attention to detail
 
 </li>
 <li>
 Analytical and problem-solving skills
 
 </li>
 <li>
 Ability to work under pressure and manage multiple accounts
 
 </li>
 <li>
 Good Excel and reporting skills
 
 </li>
 <li>
 CRM system experience
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 <ul>
 <li>
 Customer-focused and ownership-driven
 
 </li>
 <li>
 Proactive and structured
 
 </li>
 <li>
 Results-oriented with strong follow-through
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 &middot;
 
 Competitive package
 
 
 
 
 &middot;
 
 Medical insurance
 
 
 
 
 &middot;
 
 Social insurance coverage
 
 
 
 
 &middot;
 
 Learning and development opportunities
 
 
 
 
 &middot;
 
 Friendly and collaborative work environment
 
 
 
 
 &middot;
 
 Flexible working hours (depending on role requirements)
 
 
 
 
 
 
</div>

Account Managers

Join ILLA and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ILLA

About Company

Account Managers