Account Managers

The Account Manager is responsible for managing and growing relationships with assigned key clients, ensuring high service performance across First Mile, Storage, and Last Mile operations . The role acts as the main liaison between clients and internal teams to deliver strong fulfillment rates, accurate reconciliations, smooth billing, and high client satisfaction.
Key Responsibilities

• Serve as the single point of contact for assigned accounts
  
• Manage day-to-day client communication and service follow-up
  
• Ensure fulfillment performance meets agreed SLAs (Order, Qty, SKU level)
  
• Coordinate with Operations, Warehouse, and Transport to resolve:
  
• Missed deliveries
  
• Damages, shortages, and returns
  
• GRNs, PODs, and delivery confirmations
  
• Lead monthly reconciliations with clients and support accurate billing
  
• Reduce billing disputes and support faster collections
  
• Log and track all issues, complaints, and actions on the CRM system
  
• Conduct regular performance reviews with clients (weekly / monthly)
  
• Proactively identify service risks and improvement opportunities
  
• Support retention and expansion of existing accounts
  
  

• Fulfillment Rate (96%)
  
• OTIF Performance
  
• Client Complaint Resolution Time
  
• Reconciliation Closure Time
  
• Billing Dispute Rate
  
• Client Satisfaction & Retention
  
  
  
  

Requirements

Qualifications & Experience

• Bachelor’s degree , Business, Supply Chain, Logistics, or related field is preferred
  
• 3–6 years experience in Account Management or Client Operations
  
• Experience in 3PL, Logistics, FMCG, Retail, or E-commerce
  
• Strong understanding of fulfillment, inventory, and GRNs
  

Skills & Competencies

• Strong communication and stakeholder management
  
• Operational mindset with attention to detail
  
• Analytical and problem-solving skills
  
• Ability to work under pressure and manage multiple accounts
  
• Good Excel and reporting skills
  
• CRM system experience
  

Personal Attributes

• Customer-focused and ownership-driven
  
• Proactive and structured
  
• Results-oriented with strong follow-through
  
  
  
  

Benefits

· Competitive package

· Medical insurance

· Social insurance coverage

· Learning and development opportunities

· Friendly and collaborative work environment

· Flexible working hours (depending on role requirements)